Kelli Hodges
Gig Harbor,WA
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
5
5
years of professional experience
Work History
Dental Front Office Receptionist/Treatment Coordinator
Dental Implant Solutions
10.2020 - Current
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in and check-out process.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Confirmed appointments, communicated with clients, and updated client records.
Individual Care Provider
Consumer Direct Care Network/ SEIU Union
07.2023 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Education
Bachelor of Arts - Law & Justice/Psychology
Central Washington University
Ellensburg, WA06-1998
Associate of Applied Science - Liberal Arts And Sciences
Pierce College
Steilacoom06-1992
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Insurance verification
- Payment collection
- Patient relations
Timeline
Individual Care Provider
Consumer Direct Care Network/ SEIU Union
07.2023 - Current
Dental Front Office Receptionist/Treatment Coordinator
Dental Implant Solutions
10.2020 - Current
Bachelor of Arts - Law & Justice/Psychology
Central Washington University
Associate of Applied Science - Liberal Arts And Sciences
Pierce College
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