Kelli Houlihan
Holbrook,NY
Summary
Secretary to supervising Judge of Suffolk County District Court. Responsible for managing daily administrative support task and operations in judicial support field. Well organized, quick learner, committed, and delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Secretary to Hon Karen Kerr, ASJ,Supervising Judge
NYS Unified Court System
Central Islip, NY
03.2022 - Current
- Responsible for daily supervision of 12 Judicial Secretaries in District Court’s six courthouses (include civil and criminal).
- managing daily schedules appointments, and meetings for the judge.
- Oversee scheduling of coverage for all 25 trial parts including outlying courts.
- Create, update and design Blood, Search Warrants and Order to Show Cause schedules for all judges.
- Organize required jail visits for district court judges.
- Liaison between Supervising Judge, members of public, litigants, and attorney requesting information and direction.
- communicate with Commissioner of jurors regarding jury availability. Prepare jury trial status memos.
- Communicate with District Attorneys office, Legal Aid, and private counsel regarding availability and scheduling of pre-trial hearings and trials.
- Chief clerks office in organizing hospital arrangements for all judges.
- Prepare correspondence between Supervising Judge and District Attorney’s office, Legal Aid, 18-B attorneys, probation, members of public and treatment agency heads.
Customer Service Specialist
Dick's Sporting Goods
Bay Shore, NY
03.2017 - Current
- Managed team of 8 customer service representatives to ensure consistent quality support, determine training needs and define accurate plans for decreasing process lags.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Secretary to Hon. Cheryl Helfer
NYS Unified Court System
Central Islip, NY
09.2021 - 03.2022
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Transcribed legal documents and phone conversations.
- Completed data entry of legal documents into electronic filing systems.
Senior Court Office Assistant
NYS Unified Court System
Central Islip, NY
04.2016 - 09.2021
- Expedited case processing by accurately entering data into court system''s database.
- Enhanced court efficiency by organizing and maintaining files, documents, and records.
- Provided exceptional customer service to diverse clientele seeking assistance with various legal matters at courthouse front desk or over the phone..
- Demonstrated adaptability during busy periods by assisting with overflow tasks from other departments as needed.
Education
Advanced Regents Diploma -
Sachem North High School
Lake Ronkonkoma, NY06.2010
Skills
- Work Prioritization
- Court Procedures
- Efficient multi-tasker
- Executive calendars
- Office Administration
- Confidentiality understanding
References
References will be furnished upon request
Timeline
Secretary to Hon Karen Kerr, ASJ,Supervising Judge
NYS Unified Court System
03.2022 - Current
Secretary to Hon. Cheryl Helfer
NYS Unified Court System
09.2021 - 03.2022
Customer Service Specialist
Dick's Sporting Goods
03.2017 - Current
Senior Court Office Assistant
NYS Unified Court System
04.2016 - 09.2021
Advanced Regents Diploma -
Sachem North High School