Summary
Overview
Work History
Education
Skills
References
ADDITIONAL POSITIONS
Timeline
Generic

Kelli Howe

Lebanon,USA

Summary

Versatile and dedicated administrative professional with nearly 40 years of experience in customer service, office management, HR/payroll support, dispatch coordination, and financial operations—including the management and reconciliation of hundreds of thousands of dollars. I’ve worked across diverse industries, often wearing multiple hats (some stylish, some strictly functional), and I thrive in environments where adaptability, problem-solving, and human connection matter.

I show up for work, do the best I can on a daily basis, and feel it's always good to have some laughter along the way—helping my team feel relaxed and supported, as well as the clients, patients, customers, and members we serve. I'm seeking a long-term position with a stable, reputable company where I can grow, contribute, and be part of a supportive, team-oriented (and preferably friendly!) atmosphere. Quick to learn, committed to excellence, and always up for a challenge.

Overview

39
39
years of professional experience

Work History

Dispatcher/ Service Coordinator

Northwest Handling Systems
Albany, OR
03.2024 - Current
  • Coordinate dispatch for 174 WinCo locations, including bid creation, invoice reconciliation, preventive maintenance tracking, and vendor communication.
  • Coordinated daily dispatch operations to ensure timely equipment delivery.
  • Managed communications between drivers and customers for efficient service.
  • Scheduled maintenance and repairs for fleet vehicles to ensure reliability.
  • Resolved customer inquiries regarding delivery status and service issues promptly.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Provided timely updates to customers regarding their orders or requests.
  • Participated in team meetings discussing changes in procedures or processes.

Human Resources and Payroll Assistant

ENTEK
Lebanon, OR
09.2023 - 02.2024
  • Assisted in HR and payroll functions. Reviewed time card punches for 600+ employees, managed PTO/sick leave, processed garnishments, maintained personnel files, and supported HR projects.
  • Via Temp Agency
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Office Manager

Vision Solutions
Bend, OR
12.2019 - 04.2023
  • Oversaw patient appointments, records, and insurance claims. Maintained high patient satisfaction and managed onboarding/training of new hires.
  • Managed office operations and ensured smooth workflow in fast-paced environment.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Verified insurance eligibility prior to patient visits; processed claims accurately according to established guidelines.

Spa/Office Manager

Massage Envy
Woodland Hills, CA
01.2018 - 12.2019
  • Led three studio locations, managed scheduling, onboarding/termination, payroll prep, and policy changes. Attended conferences for procedural updates.
  • Managed daily office operations and maintained efficient workflow procedures.
  • Coordinated staff schedules and ensured adequate coverage for services.
  • Oversaw inventory management and ordered supplies as needed.
  • Trained new team members on operational procedures and software tools.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Owner/Office Manager

New Life Auto
Noblesville, IN
08.2012 - 09.2017
  • Handled daily office operations, HR, invoicing, collections, payroll, and compliance. Used QuickBooks for bookkeeping. Ensured state regulatory adherence.
  • Trained and mentored staff to improve service quality and teamwork.
  • Established strong relationships with customers to foster loyalty and retention.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Cash Office/Guest Services/Cashier

Market District
Carmel, IN
08.2015 - 06.2016
  • Managed cash operations including till balancing, money wires, guest issue resolution, and membership services.
  • Assisted customers with product inquiries and store navigation.
  • Processed cash and electronic transactions efficiently at checkout.
  • Handled customer complaints and resolved issues with professionalism.
  • Educated customers about promotions and loyalty programs effectively.
  • Provided excellent customer service by listening attentively to customer inquiries and requests.
  • Greeted customers in a friendly and professional manner.
  • Processed customer transactions accurately and efficiently.
  • Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
  • Resolved customer complaints in a timely manner.
  • Performed opening and closing duties according to established procedures.
  • Balanced daily cash register transactions at the end of each shift.
  • Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.
  • Verified age for customers purchasing age-restricted items such as alcohol or cigarettes.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

AP/AR Clerk

Norman Building & Design
Bend, OR
03.2006 - 05.2008
  • Processed accounts payable/receivable, ledger entries, and reconciliations. Supported billing and vendor communication.

AP/AR Clerk

Cascade Office Supply
Bend, OR
04.2000 - 03.2004
  • Maintained vendor records, processed invoices, and supported financial reporting and admin tasks.
  • Processed customer transactions efficiently at a busy retail location.
  • Managed cash register operations and maintained accurate cash handling practices.
  • Assisted customers with product inquiries and provided exceptional service.
  • Restocked merchandise displays and organized store inventory for easy access.

Vault Teller

First Interstate Bank
Bend, OR
06.1986 - 02.1989
  • Executed daily transactions, balanced drawers, managed vault operations, and delivered exceptional customer service
  • Supervised daily cash operations and maintained vault security protocols.
  • Managed cash inventory levels and performed regular audits for accuracy.
  • Processed deposits, withdrawals, and currency exchanges efficiently.
  • Ensured compliance with financial regulations and internal policies consistently.
  • Resolved customer inquiries regarding transactions and account services promptly.
  • Utilized vault management systems to track cash flow and inventory status effectively.
  • Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
  • Dispatched armored car services when necessary for additional funds or returns.
  • Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area.
  • Initiated and processed customer transactions including deposits, withdrawals, payments, transfers and loan payments.
  • Resolved discrepancies between physical cash balances in the vault and computerized system records.
  • Performed daily audits of cash drawers to ensure compliance with bank regulations.
  • Verified and authenticated customers' identification documents for accuracy and completeness.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.

Education

Fullerton College
01.1996

High School -

Bend High School
01.1985

Skills

  • Office Management
  • Customer Service
  • Financial Management
  • Credit and Collections
  • HR and Assist Payroll Administration
  • Interviewing/Onboarding of New Employees
  • Problem-solving
  • Multitasking
  • Team Leadership
  • Effective Communication
  • Computer Literacy
  • 10 Key by Touch
  • Highly Organized
  • Dispatch coordination
  • GPS tracking
  • Customer communication
  • Problem resolution
  • Data entry
  • Vendor relations
  • Microsoft platforms
  • HP and Mac User

References

REFERENCES UPON REQUEST

ADDITIONAL POSITIONS

  • Own Home Side Business: Accounts Payable & Receivable, Advertising/Classifieds
  • Advisor & Sales Assistant
  • Dolphin & Sea Lion Trainer

Timeline

Dispatcher/ Service Coordinator

Northwest Handling Systems
03.2024 - Current

Human Resources and Payroll Assistant

ENTEK
09.2023 - 02.2024

Office Manager

Vision Solutions
12.2019 - 04.2023

Spa/Office Manager

Massage Envy
01.2018 - 12.2019

Cash Office/Guest Services/Cashier

Market District
08.2015 - 06.2016

Owner/Office Manager

New Life Auto
08.2012 - 09.2017

AP/AR Clerk

Norman Building & Design
03.2006 - 05.2008

AP/AR Clerk

Cascade Office Supply
04.2000 - 03.2004

Vault Teller

First Interstate Bank
06.1986 - 02.1989

Fullerton College

High School -

Bend High School

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Kelli Howe