Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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KELLI HUDDLESTON

Plano,TX

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. A self starter with extensive management experience in various work environments. Dedicated and adaptable with a proactive attitude and the ability to learn quickly; paired with outstanding decision making and multitasking skills. Eager to contribute to a dynamic team; assisting in building business relationships with honesty and integrity.

Overview

6
6
years of professional experience

Work History

Senior Selling Partner Support Associate

Amazon
WFH, TX
11.2022 - Current
  • Engaged proactively with business functions to understand needs, filter suggestions and communicate needs to help improve business outcomes.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated complex problems and identified appropriate solutions.
  • Maintained accurate records of customer interactions.
  • Managed online help desk tickets from creation to resolution.
  • Verified customer accounts by collecting necessary information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Provided technical support to customers via phone and email.

Event/Catering Manager

UNT
Denton, TX
01.2021 - 12.2022
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests
  • Assessed team member's skillsets and created weekly schedules, assigning tasks accordingly for optimal efficiency.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Directed recruitment, hiring, and training of new staff members.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Liaised with clients to understand their vision and requirements, creating customized events to meet their specific needs.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.

Catering Coordinator

Great Greek
The Colony, TX
07.2020 - 01.2021
  • Collaborated with marketing team members to create innovative strategies for increasing catering sales.
  • Processed invoices for payment after completion of each event.
  • Developed menus based on client preferences and budget constraints.
  • Reviewed financial reports regularly in order to monitor spending trends and ensure budgetary goals were met.
  • Established relationships with vendors in order to secure discounts or other benefits.
  • Ensured compliance with health regulations related to food handling and sanitation practices.
  • Directed food delivery and presentation to maintain catering operations.
  • Met prospective customers through networking to increase local business and venue clientele.
  • Executed scheduling, logistics, and follow-ups with event staff.
  • Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.

Office Administrative Assistant

SPECS Distribution Center
Lubbock, TX
01.2018 - 07.2019
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Created expense reports, tracked invoices, and processed payments.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided administrative support to multiple departments within the organization.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Provided product shipment logistical support and quality control by coordinating with business owners, resulting in increased revenue.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Organized and maintained filing systems, both paper and electronic.

Education

Meeting And Event Planning

Ivy Tech Community College of Indiana
Indianapolis, IN
12-2005

Physical Therapy (Pre-Physical Therapy)

South Plains College
Levelland, TX

Skills

  • Decision-Making
  • Complex Problem-Solving
  • Courteous and Professional
  • Event Coordination
  • Relationship Building
  • Research abilities
  • Calendar Management
  • Multiple Priorities Management
  • POS System Operation
  • Oral communication
  • New Hire Training
  • Attention to Detail
  • Issue Resolution
  • Cross-Functional Teamwork
  • Customer interaction
  • Customer Relationship Management (CRM)
  • Project Reporting
  • Computer Skills
  • Performance Improvement
  • Record and File Management
  • Time Management
  • MS Office
  • Process Improvement
  • Customer Service
  • Leadership Qualities
  • Inventory Management
  • Payment Processing
  • Special Order Coordination
  • Meeting Sales Goals
  • Cash Drawer Management
  • Task Prioritization
  • Documentation And Reporting
  • Performance Evaluations

Affiliations

  • Cooking for people I love and creating new recipes
  • Throwing parties, events and get together
  • Dancing to all types of music including House and Country
  • Learning about new topics/activities that interest me

Accomplishments

  • Lowest ACH two quarters in a row at Wells Fargo Call Center
  • 3rd place prize at a regional bartending competition

References

References available upon request.

Timeline

Senior Selling Partner Support Associate

Amazon
11.2022 - Current

Event/Catering Manager

UNT
01.2021 - 12.2022

Catering Coordinator

Great Greek
07.2020 - 01.2021

Office Administrative Assistant

SPECS Distribution Center
01.2018 - 07.2019

Meeting And Event Planning

Ivy Tech Community College of Indiana

Physical Therapy (Pre-Physical Therapy)

South Plains College

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KELLI HUDDLESTON