Jamar Scarborough
Reston,VA
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10+ years of experience in the Information Technology sector. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
31
31
years of professional experience
Work History
Program Manager
Central Intelligence Agency (C.I.A)
07.2021 - Current
IT Manager/Project Manager
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
New York, NY
10.2016 - 07.2021
- Assisted in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
- Led large IT projects, including the design and deployment of new IT systems and services.
- Managed IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
- Acted in alignment with user needs and system functionality to contribute to organizational policy.
- Audited systems and assess their outcomes.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Negotiated with vendors, outsourced and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Network Specialist
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
New York, NY
10.2006 - 10.2016
- Analyzed customer requirements to ensure a better contribution to the development of networking tools.
- Maintained all telecommunication tools and accessories such as servers and switches.
- Installed, configured, and provide support to all networking accessories in different workstations.
- Identified and resolved all hardware-related problems for better performance and detect issues for networking strategies.
- Monitored systems to oversee firewall and other network-related improvement processes.
- Ensured networking stability and monitor all work regularly.
- Prepared and maintain networking documentation network and cabling layouts.
- Performed troubleshoot and resolve VOIP systems and VPN-related problems.
- Assisted to set up phone base and configuration of the various network.
- Provided updates to Microsoft Active Directory on regular basis.
- Evaluated and performed an audit on the completion project via the usage of Backup Exec.
- Maintained an inventory of IT property and assets.
- Collected all data in a more organized way to ensure a better IT documentation process.
- Maintained modern techniques and methods in computer firms.
Systems Integration Engineer
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
New York, NY
08.1999 - 10.2006
- Integrated diverse systems, networks, and servers to achieve overall aims.
- Troubleshot and debug system issues to increase the performance and quality of data.
- Documented and created visual representations of systems and their inputs and outputs.
- Optimized maintenance and deployments to ensure integrated functioning.
- Provided data and information systems support the WJU campus.
- Provided technical expertise and recommendations in assessing new projects and initiatives to support and enhance the student information system – CAMS Enterprise.
- Identified opportunities and provided recommendations to user groups that can improve the efficiency of processes by leveraging technology.
- Aided and advised users in the effective use of campus-wide information systems.
- Assisted users in creating or modifying functional reports.
- Developed, tested, and delivered new and expanded IS interfaces utilizing sound project management procedures.
- Provided information systems technical support as needed.
- Worked as a team member with other technical staff to ensure connectivity and compatibility between systems.
- Documented system problems and resolutions for future reference.
Stinger Missile Technician Trainee
U.S. Army National Guard
New York, NY
01.1993 - 01.1995
- Trained to operated and maintain advanced electronic equipment/computers, and electro-mechanical support system used in strategic weapons systems.
- Trained to maintained ballistic missiles and their launching systems.
- Tested and repaired ballistic guidance systems.
- Trained to maintained and operated ballistic missile fire control systems and equipment.
- Controlled classified weapons materials.
Education
M.Ed. Instructional Design and Technology -
American College of Education
01.2021
B.S. Business Administration - IT Management
ECPI University
01.2016
A.A.S. Computer Electronics Technology - Computer Technology
ECPI College of Technology
01.1996
Skills
- Resource Management
- Data Analysis
- Strategic Planning
- Project Management
- Team Development
- Infrastructure Development Life Cycle
- Program Leadership
- Change Management
- Enterprise Resource Planning
- Information Protection / Data Classification
- Budgeting and Resource Management
Certifications & Accomplishments
- 2021Skillsoft-Negotiating Well and Going for the Close
- 2021Skillsoft-The First Steps in Negotiating
- 2021Skillsoft-Acting with Diplomacy and Tact
- 2021Skillsoft-Virtual Vic
- 2021Skillsoft-Time Management for Managers
- 2021Skillsoft-Time Management for Unicorns
- 2021Skillsoft-Training and Development Worksheet
- 2021Skillsoft-Stop People from Wasting Your Time
- 2021Skillsoft-Talent Management
- 2021Skillsoft-The Ideal Team Player
- 2021Skillsoft-The Long-Distance Leader
- 2021Skillsoft-Savvy Self Promotion the delicate art, and Science of bragging
- 2021Skillsoft-Master Your Motivation 3 Scientific Truths for Achieving Your Goals
- 2021Skillsoft-Leveraging Emotional Intelligence
- 2021Skillsoft-Manager’s Guide to the First 100 days
- 2021Skillsoft-Managing Software People and Teams Live Lessons
- 2021Skillsoft-Getting Virtual Teams Right
- 2021Skillsoft-How Big Should My Goal Be
- 2021Skillsoft-How I Did It
- 2021Skillsoft-How to Disagree with Someone More Powerful Than You
- 2021Skillsoft-Improving Leadership Skills
- 2021Skillsoft-Impromptu: Leading in the Moment
- 2021Skillsoft-Feedback That Works: How to Build and Deliver Your Message
- 2021Skillsoft-Five Ways Leaders Can Support Remote Work, Pamphlet
- 2021Skillsoft-From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership
- 2021Skillsoft-From Techie to Boss: Transitioning to Leadership
- 2021Skillsoft-Future Trends in Leadership Development
- 2021Skillsoft-Effective Leaders are Insatiable Learners
- 2021Skillsoft-Developing Smart Goals
- 2021Skillsoft-Critical Competencies for 21st Century Leaders
- 2021Skillsoft-Agency Strategic Plan
- 2021Skillsoft-10 Questions That Should Be Answered Before Any Major Change is announced
- 2021Skillsoft-Aligning Unit Goals and Imperatives
- 2021Skillsoft-Leveraging Emotional Intelligence
- 2021Skillsoft-Choosing and Using the Best Solution
- 2021Skillsoft-The Art and Science of Communication
- 2021Skillsoft-Establishing Effective Virtual Teams
- 2021Skillsoft-Taking Your Team to the Next Level with Delegation
- 2021Skillsoft-Planning Meeting Fit for Purpose
- 2021Skillsoft-Gender and Leadership
- 2021Skillsoft-Controlling Conflict, Stress, and Time in a Customer Service
- 2021Skillsoft-Creating a Plan for Performance Management
- 2021Skillsoft-Creating a Project Schedule and Budget
- 2021Skillsoft-The Building Blocks of Building Trust
- 2021Skillsoft-Personal Power and Credibility
- 2021Skillsoft-Management of People: Employee Engagement
- 2021Skillsoft-Using Active Listening in Workplace Situations
- 2021Skillsoft-Organizations Change So Get Ready
- 2021Skillsoft-Leading through Inspiration
- 2021Skillsoft-Negotiong the Best Solution
- 2021Skillsoft-Facing Confrontation in Customer Service
- 2021Skillsoft-Detecting and Dealing with Performance Problems
- 2021Skillsoft-Gaining Insight through Organizational Awareness
- 2021Skillsoft-Become a Great Listener
- 2021Skillsoft-Listening Even When it’s Difficult to Listen
- 2021Skillsoft-How to Manage Different Conversations
- 2021Skillsoft-Being an Effective Manager When Times Are Tough
- 2021Skillsoft-Effectively Directing and Deleting as a Manager
- 2021Skillsoft-Becoming a Continuous Learner
- 2021Skillsoft-Exploring Virtual Collaboration
- 2021Skillsoft-Strategies for Managing Technical Teams
- 2021Skillsoft-Building Innovation Cultures and Leaders
- 2021Skillsoft-Defining Alternative Solutions to a Problem
- 2021Skillsoft-Verifying and Building on Creative Ideas
- 2021Skillsoft-Unleashing Personal and Team Creativity
- 2021Skillsoft-Taking Action to Empower
- 2021Skillsoft-Keeping Your Coachee Committed and Accountable
- 2021Skillsoft-Coaching Techniques That Inspire Coachees to Action
- 2021Skillsoft-Fostering Mentoring Relationships
- 2021Skillsoft-Getting What You Expect from Your Delegate
- 2021Skillsoft-Planning an Effective Performance Appraisal
- 2021Skillsoft-Measuring Outcomes and Using KPIs
- 2021Skillsoft-Polishing Your Feedback Skills
- 2021Skillsoft-Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- 2021Skillsoft-Managing Employee Development
- 2021Skillsoft-Difficult People: Why Act That Way and How to Deal with Them
- 2021Skillsoft-Difficult People: Strategies to Keep Everyone Working Together
- 2021Skillsoft-Difficult People: Can’t Change Them, so Change Yourself
- 2021Skillsoft-Knowing When to Take Strategic Risks
- 2021Skillsoft-Thinking Strategically as a Manager
- 2021Skillsoft-Motivating Your Employees
- 2021Skillsoft-Leading by Motivating
- 2021Skillsoft-Communicating Vision to Your Employees
- 2021Skillsoft-Positive Atmosphere: How Organizational Learning Drives Positive Change
- 2021Skillsoft-Positive Atmosphere: Establishing an Engaged Workforce
- 2021Skillsoft-Positive Atmosphere: Establishing a positive Work Environment
- 2021Skillsoft-Leading through Positive Influence
- 2021Skillsoft-Building Leadership Development Plan
- 2021Skillsoft-Establishing Self-confidence for Life
- 2021Skillsoft-Learning from Failure
- 2021Skillsoft-Self-improvement for Lifelong Success
- 2021Skillsoft-Uncovering and Utilizing Your Talents and Skills
- 2021Skillsoft-The Reality of Being a First-time Manager
- 2021Skillsoft-Assessing Your Own Leadership Performance
- 2021Skillsoft-Facing Challenges as a First-time Manager
- 2021Skillsoft-Becoming an Inspirational Leader
- 2021-International Honor Society in Education KAPPA DELTA PI / ALPHA THETA PSI CHAPTER AMERICAN COLLEGE OF EDUCATION
- 2020-2023-COLLABORATIVE INSTITUTIONAL TRAINING INITIATIVE (CITI PROGRAM)- Social-Behavioral-Educational Researchers
- 2020-Present Certified Education Technology Leader (CETL)
- 2020-Present John Hopkins University Coursera COURSE CERTIFICATE COVID-19 Contact Tracing
- 2020-Present iNARTE Certified Telecommunications Master Technician
- 2020 Global Compliance Network-Bloodborne Pathogens
- 2020 Global Compliance Network-Child Abuse
- 2020 Global Compliance Network-Hazard Communications
- 2020 Global Compliance Network-Mental Illness Awareness for Educators
- 2020 Global Compliance Network-Dignity for All Students Act/Code of Conduct
- 2020 Global Compliance Network-FERPA
- 2020 Global Compliance Network-Prevention and Emergency Response in K-12 Schools
- 2020 Global Compliance Network-Sexual Harassment
- 2020 Global Compliance Network-Student Data Privacy (NY State Ed Law Section 2-d)
- 2020 Global Compliance Network-Digital Security and Protection
- 2020 Global Compliance Network-Alcohol and Drug Awareness for Employees
- 2020 Global Compliance Network-Alcohol and Drug Awareness for Supervisors
- 2020 Global Compliance Network-Conflict Management in Workplace
- 2020 Global Compliance Network-Bullying
- 2020 Global Compliance Network-Effective Communication
- 2020 Global Compliance Network-Effective Leadership
- 2020 CLPS School Emergency Response Training
- 2020 Global Compliance Network-Anti Bullying for Students
- 2020 Global Compliance Network-School Safety
- 2020 Global Compliance Network-Managing Conflict with Angry Parents
- 2019-Present Project Management Institute Certified Member
- 2016-2019 iNARTE Certified Telecommunications Senior Technician
- 2016 ExpertRating Global Certifications Human Resources
- 2016 ExpertRating Global Certifications Management Skills
- 2012-The University of the State of New York COURSE CERTIFICATE School Violence Prevention & Intervention
- 2012-The University of the State of New York COURSE CERTIFICATE Identification & Reporting of Child Abuse & Maltreatment
Timeline
Program Manager
Central Intelligence Agency (C.I.A)
07.2021 - Current
IT Manager/Project Manager
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
10.2016 - 07.2021
Network Specialist
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
10.2006 - 10.2016
Systems Integration Engineer
SWBOCES-Lower Hudson Regional Information Center (LHRIC)
08.1999 - 10.2006
Stinger Missile Technician Trainee
U.S. Army National Guard
01.1993 - 01.1995
M.Ed. Instructional Design and Technology -
American College of Education
B.S. Business Administration - IT Management
ECPI University
A.A.S. Computer Electronics Technology - Computer Technology
ECPI College of Technology