Summary
Overview
Work History
Education
Skills
Honors And Awards
Timeline
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Kelli Hughes

Jackson,MS

Summary

Dynamic, articulate and performance-driven Sales, Marketing and Tennis Professional recognized for exceptional customer service and sales management. Keen ability to communicate highly technical instruction as easily understood and actionable information. Advanced active listening skills, with an astute ability to comprehend customer needs and provide the appropriate solutions. Over 20 years experience providing unparalleled sales and marketing management of the largest tennis specialty retail facility in the South. Orchestrate superior instruction at 14-court public facility to students of all ages, additionally serving as the Director of Adult Tennis Program.

Overview

25
25
years of professional experience

Work History

Director of Tennis

Overkil Tennis Inc
Jackson , MS
05.2020 - Current
  • Facilitated tournaments, leagues, and special events to strengthen tennis community connections.
  • Interviewed and hired associates to fill staff vacancies.
  • Built and promoted the largest and most sucessful adult program in the state

Tennis Professional/ Retail and Facilities Manager

Overkil Tennis, Inc, Parham Bridges Tennis Center
Jackson, MS
01.2000 - Current
  • Increase sales and drive profitability through pain-staking analyzation of financial reports, making proper adjustments where necessary.
  • Conduct meticulous business analysis, ensuring maximum profitability, while maintaining highest quality service and products, enhancing customer experiences.
  • Manage the tennis specialty retail facility and instruction facility business plans and marketing strategies to increase tennis instruction and product sales revenues, achieving budgeted goals.
  • Facilitate ordering, receiving and presentation and shipping of numerous brands of tennis apparel and shoes as the Senior Buyer and Senior E-Commerce Buyer.
  • Ensure adequate supply of all five major tennis racquet manufacturers are in stock at all times.
  • Direct the coordination of court scheduling, billing and program registration.
  • Operate safe, professional and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement.
  • Provide encouragement, motivation and nutritional advice to prepare students for matches and tournaments.
  • Monitor, demonstrate and instruct students on proper techniques and strategies to improve their overall tennis abilities.
  • Evaluate and continue to develop, train and mentor the tennis operations staff.
  • Synchronize with maintenance staff, ensuring all tennis facilities and equipment are clean, organized and in good working condition.

Education

Bachelor of Science - Biology

Belhaven College
Jackson, MS

Associate of Arts -

Hinds Community College
Raymond, MS

Skills

  • Customer Service
  • Motivation
  • Product Presentation
  • Team Building
  • Leadership
  • E-Commerce Senior Buyer
  • Collaborative Communications
  • Time Management
  • Senior Buyer
  • Student Development & Training
  • Event management
  • Program development
  • Retail management
  • Sales strategies
  • Customer service
  • Facility management
  • Sponsorship acquisition
  • Marketing strategies

Honors And Awards

  • USPTA Tennis Professional of the Year, 2014, Mississippi Chapter
  • USPTA Tennis Professional of the Year, 2012, Mississippi
  • USTA Assistant Tennis Professional of the Year, 2008, Mississippi

Timeline

Director of Tennis

Overkil Tennis Inc
05.2020 - Current

Tennis Professional/ Retail and Facilities Manager

Overkil Tennis, Inc, Parham Bridges Tennis Center
01.2000 - Current

Bachelor of Science - Biology

Belhaven College

Associate of Arts -

Hinds Community College