Dynamic, articulate and performance-driven Sales, Marketing and Tennis Professional recognized for exceptional customer service and sales management. Keen ability to communicate highly technical instruction as easily understood and actionable information. Advanced active listening skills, with an astute ability to comprehend customer needs and provide the appropriate solutions. Over 20 years experience providing unparalleled sales and marketing management of the largest tennis specialty retail facility in the South. Orchestrate superior instruction at 14-court public facility to students of all ages, additionally serving as the Director of Adult Tennis Program.
Overview
25
25
years of professional experience
Work History
Director of Tennis
Overkil Tennis Inc
Jackson , MS
05.2020 - Current
Facilitated tournaments, leagues, and special events to strengthen tennis community connections.
Interviewed and hired associates to fill staff vacancies.
Built and promoted the largest and most sucessful adult program in the state
Tennis Professional/ Retail and Facilities Manager
Overkil Tennis, Inc, Parham Bridges Tennis Center
Jackson, MS
01.2000 - Current
Increase sales and drive profitability through pain-staking analyzation of financial reports, making proper adjustments where necessary.
Conduct meticulous business analysis, ensuring maximum profitability, while maintaining highest quality service and products, enhancing customer experiences.
Manage the tennis specialty retail facility and instruction facility business plans and marketing strategies to increase tennis instruction and product sales revenues, achieving budgeted goals.
Facilitate ordering, receiving and presentation and shipping of numerous brands of tennis apparel and shoes as the Senior Buyer and Senior E-Commerce Buyer.
Ensure adequate supply of all five major tennis racquet manufacturers are in stock at all times.
Direct the coordination of court scheduling, billing and program registration.
Operate safe, professional and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement.
Provide encouragement, motivation and nutritional advice to prepare students for matches and tournaments.
Monitor, demonstrate and instruct students on proper techniques and strategies to improve their overall tennis abilities.
Evaluate and continue to develop, train and mentor the tennis operations staff.
Synchronize with maintenance staff, ensuring all tennis facilities and equipment are clean, organized and in good working condition.
Education
Bachelor of Science - Biology
Belhaven College
Jackson, MS
Associate of Arts -
Hinds Community College
Raymond, MS
Skills
Customer Service
Motivation
Product Presentation
Team Building
Leadership
E-Commerce Senior Buyer
Collaborative Communications
Time Management
Senior Buyer
Student Development & Training
Event management
Program development
Retail management
Sales strategies
Customer service
Facility management
Sponsorship acquisition
Marketing strategies
Honors And Awards
USPTA Tennis Professional of the Year, 2014, Mississippi Chapter
USPTA Tennis Professional of the Year, 2012, Mississippi
USTA Assistant Tennis Professional of the Year, 2008, Mississippi
Timeline
Director of Tennis
Overkil Tennis Inc
05.2020 - Current
Tennis Professional/ Retail and Facilities Manager