Kelli Jameson
Seattle,WA
Summary
Service & hospitality expert with over 21 years of hospitality management experience in B2B, tech sectors & account management. Highly skilled at communicating and building influential relationships with clients and teams at all levels. A solution-oriented strategist with a focus on long-term goals and cross-functional collaboration, having a strong ability to launch, build, and scale brands. Known for high productivity, financial acumen, creative solutions, operational leadership and exceeding proformance goals.
Overview
17
17
years of professional experience
Work History
Regional Director of Catering Operations
Compass @ Google
09.2016 - Current
- Develops and creates a multi-site hospitality operation from the ground up, ensuring alignment with client goals and exceeding expectations.
- Collaborates with high-level clients and stakeholders to streamline processes and create seamless, one-of-a-kind guest experiences.
- Develops a hospitality brand, including its look and feel, SOPs, onboarding/training, and best practices to support the clients' objectives.
- Manages and develops a team of service managers who handle stakeholder, platform, and vendor management, as well as the day-to-day onsite service operations.
- Revitalizes business plans annually to realign with objectives, increase satisfaction, and support growth.
- Establishes effective communication channels between stakeholders, management, and teams.
- Identifies and implements strategies for process improvements, cost efficiencies, and client alignment within the region's operations.
- Manages the P&L for the region, implementing strategies to maximize revenue and control costs. Monitors progress by establishing plans, budgets, and measuring results.
- Supports and oversees service program for all RA@Google sites in US and Canada, ensuring cross-regional alignment, service standards, efficiencies, best practices, and branding.
Director of Sales
The Parlor Collection
Bellevue, WA
06.2012 - 03.2015
- Set up, lead and trained a successful multi-site venue catering program
- Worked directly with corporations to strategize events such as tech summits, sales conferences, partner events, tradeshows and customer and employee events
- Executed and oversaw the office logistics, administration sales, contracts, finances, BEOs, banquet checks, and execution of event details
- Negotiated and solicited long and short term alliances/partnerships of synergistic brands for both corporate and social event business
- Fostered relationships with Members, individuals and corporations who book events so as to maintain a catalog of repeat business while prospecting for new events
- Managed monthly revenue reporting and cost analysis of all revenue events and forecasting
- Prepared and executed a quarterly/annual marketing and sales plan for achieving sales budget
- Lead, trained and developed Event Specialist Teams to ensure the strategy and direction of the execution creates a memorable experience while maximizing the budget and brand.
Senior Event Sales Manager
Lucky Strike
Bellevue, WA
11.2007 - 04.2012
- Lead Event Sales Process-Met quarterly/annual financial targets, developed market assessment, oversaw annual and quarterly event sales budgets, planning process, identified new business opportunities and generated leads
- Oversaw Events Department including Sales Coordinators, Banquet Manager and all Banquet Staff in training and development
- Built strong relationships with surrounding Convention Centers to generate leads, book convention business and participate in partnering opportunities
- Worked closely with the Executive Chef to customize event menus, establish competitive pricing, banquet design, catering and food preparation
- Strategic partner to GM in defining market opportunities and the role special events play in delivering annual financial targets
- Managed a large database of clients and guests to generate new and repeat business
- Active within local agencies such as I.S.E.S., M.P.I., Chamber of Commerce.
Education
Bachelor's in Communications -
BYU-Hawaii
Laie, HISkills
- Building Winning Teams
- Critical thinking & Communication
- Partnership Development
- Meetings and presentations
- Business Forecasting
- Business Development
- Brand Awareness
- Customer Satisfaction
- Relationship Building
- Operations Management
Timeline
Regional Director of Catering Operations
Compass @ Google
09.2016 - Current
Director of Sales
The Parlor Collection
06.2012 - 03.2015
Senior Event Sales Manager
Lucky Strike
11.2007 - 04.2012
Bachelor's in Communications -
BYU-Hawaii
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