Kelli Johnson
Portland,Oregon
Summary
Driven Advanced Certified Pharmacy Technician and Supervisor/Program Manger with over 20 years of hospital and retail pharmacy experience with proven track record and success in building strong relationships with patients and colleagues. Detail-oriented with a commitment to maintaining high-quality assurance and control standards. Skilled to delegate tasks, coach team, provide feedback, mediate interpersonal conflicts and implement new department procedures and initiatives. Excellent communication and listening skills. Ability to provide leadership and vision which drives the team to meet goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr Prg Mgr Pharmacy Tech Ed and Clinical Services
Credena Health Pharmacies (Providence)
05.2021 - Current
- Oversee implementation of Pharmacy Technician Training Program across all locations within Credena/PJSH system
- Facilitate training modules and lectures with students
- Reporting and tracking of all learning modules for students in program
- Creation and implementation of career ladder system wide for department
- Identify any opportunities for technicians within the organization to work at the top of their license and implement workflows
- Coordination of immunization training and annual competency
- Facilitate advanced technician role rotations
- Administrating and maintaining records of Pharmacy Technician competencies
Pharmacy Technician Supervisor
Crednea Health Specialty Pharmacy (Providence)
09.2018 - 05.2021
- Lead team of 20+ pharmacy technicians and support staff in Specialty Pharmacy setting. Ensure that quality, production and customer service standards are maintained on a daily basis. Overseeing daily operations of pharmacy technician team, team staffing solutions, resolutions for any immediate needs as they arise
- Support pharmacy technician team with all human resources related issues including recruiting, interviewing, on-boarding new team members, disciplinary actions and team grievances
- Assess current workflows, revise if applicable and implement new workflow processes as needed within pharmacy technician team
- Collaborate with leadership team in reporting team metrics, establishing new processes for pharmacy technician team, solutions in finding our ability to meet the needs and requirements of drug manufacturers and insurance contracting
- Designed and implemented pharmacy technician training position and program. This is a job training program for pharmacy technicians, developed to cover multiple disciplines and prepare technician in training for several pharmacy settings -pursuing ASHP accreditation after one year completion of program
- Serving as director for technician training program as well as chair for program advisory committee
Remote Administrative Specialist
KJ Admin (Small Business Owner)
07.2016 - Current
- Prepared patient charts, admissions, consent forms and referrals as necessary
- Maintained strict patient and physician confidentiality
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Professionally and courteously verified appointment times with patients
- Diligently filed and followed up on third party claims
- Kept organized documentation of prescription refill information for physicians
- Ordering of lab supplies and testing kits for clinic
- Supported physician with as needed tasks for marketing and networking meetings
Certified Pharmacy Technician/Medical Administrative Assistant
Navos Inpatient Psychiatric Hospital
07.2016 - 05.2019
- Department project management (lead and participant)
- Supervised pharmacy technicians and coordinated day-to-day assignments
- Created departments employee manual including training and development
- Managed executive calendar and coordinated weekly project team meetings for Director of Pharmacy
- Tracking and reporting of department expense account
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations
- Drug supply procurement and management processes - representative for facility at quarterly buyer group meetings
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations
- Identified process inefficiencies in medication compliance and documentation through report creation and analysis
- Performed report generation, using advanced Excel spreadsheet functions for final department analysis and leadership meetings
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Counted, measured, prepared IV mixtures and compounded medications following standard procedures
- Effectively resolved insurance rejections and other billing issues
- Restocked automated medication dispensing equipment
Certified Pharmacy Technician
Kelley-Ross Compounding Pharmacy Lab
01.2016 - 08.2016
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Checked prescriptions for appropriate dosage, drug interactions, allergies before dispensing medications
- Prepared medications such as sterile eye drops, emulsions, hormone creams, suppositories, troches, and chemotherapy ointments
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Compounded and repackaged medications, including unit-doses, topical medications and sterile products
Pharmacy Tech II / Billing Specialist & Purchasing
Seattle Children's Hospital
01.2010 - 01.2016
- Complete proper documentation to pursue prior authorization for patient to achieve positive outcome
- Specializing in Hematology Oncology and Transplant patients
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Accurately recorded compounded products and prepared appropriate labels
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Labeled all products appropriately, including cautionary and auxiliary labels
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls
- Regularly ordered medication and pharmacy, office and restroom supplies
- Consistently upheld proper pharmacy and general safety procedures and standards
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques
Medication Intake Coordinator (Pharmacy Safety)
Seattle Children's Hospital
01.2009 - 01.2014
- Main Campus Interview Parents to make sure correct Medications are in patient chart
- Make corrections and updates to charts
- If needed call pharmacy, Dr's office to get correct medication list
- NPO Calls (Surgery instructions)
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
Certified Pharmacy Technician
Bartell Drugs
01.2003 - 02.2010
Certified Pharmacy Technician
Rite Aid Pharmacy
01.2000 - 01.2003
Education
Course Work Towards Associate of Science
Seattle Central Community College
Seattle, WA01.2003
Skills
- Supervisory experience
- Collaboration within internal and external leadership teams
- Pharmacy management support and administration
- Resourceful and reliable worker with close attention to detail, planning, organization, work and time management skills
- Process planning, training and development
- Project Management
- Research reporting and data analysis
- EPIC EMR Systems
- Extensive private and commercial insurance billing experience, including prior authorization protocols, audits, appeals
- Ability to work both in collaboration with a team and independently with developed problem solving and decision-making skills
Affiliations
- 2023-24 ASHP-Pharmacy Technician Forum Executive Committee (Member)
- 2022-23 ASHP-Patient Care Quality Advisory Group (Chair)·
- 2021-22 ASHP-Professional and Career Ladder Development Advisory Group (Member)
- 2020-Present - Pharmacy Technician Chair, Oregon Society of Health-System Pharmacists (OSHP)
- Member, American Society of Health-System Pharmacists (ASHP)
- Member, Oregon Society of Health-System Pharmacists (OSHP)
Certification
- Oregon State Certified Pharmacy Technician CPT-0012092
- Washington State Certified Pharmacy Technician VA00045187
- PCTB National Certified Pharmacy Technician 30066721
Timeline
Sr Prg Mgr Pharmacy Tech Ed and Clinical Services
Credena Health Pharmacies (Providence)
05.2021 - Current
Pharmacy Technician Supervisor
Crednea Health Specialty Pharmacy (Providence)
09.2018 - 05.2021
Remote Administrative Specialist
KJ Admin (Small Business Owner)
07.2016 - Current
Certified Pharmacy Technician/Medical Administrative Assistant
Navos Inpatient Psychiatric Hospital
07.2016 - 05.2019
Certified Pharmacy Technician
Kelley-Ross Compounding Pharmacy Lab
01.2016 - 08.2016
Pharmacy Tech II / Billing Specialist & Purchasing
Seattle Children's Hospital
01.2010 - 01.2016
Medication Intake Coordinator (Pharmacy Safety)
Seattle Children's Hospital
01.2009 - 01.2014
Certified Pharmacy Technician
Bartell Drugs
01.2003 - 02.2010
Certified Pharmacy Technician
Rite Aid Pharmacy
01.2000 - 01.2003
Course Work Towards Associate of Science
Seattle Central Community College
- Oregon State Certified Pharmacy Technician CPT-0012092
- Washington State Certified Pharmacy Technician VA00045187
- PCTB National Certified Pharmacy Technician 30066721
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