Kelli Jones
Timewell,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Clerk Specialist
Dot Foods Inc.
10.2014 - Current
- Data entry/processing of customer orders manually,
- Processing customer orders through the OCR portal.
- Process customer credits.
- Collaborate with insurance companies and suppliers to obtain renewed Certificates of Insurance.
- Verify that all certificates adhere to company requirements.
- Update legal records in OnBase and Salesforce.
- Enter customer late modifications and tracked order changes effectively.
- Create work instructions for job responsibilities.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during deadlines and challenging situations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined task to improve processes for increased efficiency and improved response times as well as.
- Contributed to team objectives in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Development Representative
Dot Foods Inc.
01.2011 - 10.2015
- Ensured all client needs were consistently met.
- Identified and delivered suitable offerings to boost sales through persistent cold calling.
- Handled inbound calls regarding new customer inquiries. Provided detailed explanations of DOT services and offerings.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Addressed concerns promptly.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Delivered exceptional customer service, resolving concerns and providing product knowledge to drive repeat business.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Representative
Dot Foods Inc.
04.2008 - 01.2011
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Rushville High School
Rushville, Illinois05.2001
Skills
- Data Entry
- Problem solving abilities
- Communication
- Adaptability and flexibility
- Verbal and written communication
- Organized
- Attention to detail
- Computer proficiency
- Microsoft outlook
- Multitasking and organization
References
References available upon request.
Timeline
Customer Service Clerk Specialist
Dot Foods Inc.
10.2014 - Current
Customer Development Representative
Dot Foods Inc.
01.2011 - 10.2015
Customer Service Representative
Dot Foods Inc.
04.2008 - 01.2011
High School Diploma -
Rushville High School
Similar Profiles
Amanda KnightAmanda Knight
Transportation Specialist at Dot Foods Inc.Transportation Specialist at Dot Foods Inc.
Leverett BennettLeverett Bennett
Sanitation Technician at Dot Foods Inc.Sanitation Technician at Dot Foods Inc.
Keyshawn Love-StromanKeyshawn Love-Stroman
Warehouse Material Handler at Dot Foods Inc.Warehouse Material Handler at Dot Foods Inc.
ASHLEY MONTOYAASHLEY MONTOYA
Customer Service Representative at Dot Foods Inc.Customer Service Representative at Dot Foods Inc.
Kelli JonesKelli Jones
Customer Service Clerk Specialist at Dot Foods Inc.Customer Service Clerk Specialist at Dot Foods Inc.