Kelli Jordan
Reading,USA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Genesis HealthCare
Wakefield, MA
09.2022 - Current
- I am a unit secretary
- I do office filing and mailings
- Answer the phones
- I can do anything within the office requirements
Dietary Aide
Healthcare Services Group
Reading, MA
08.2019 - 12.2019
- Dietary Aide Assisted with meal prep for 300 daily meals, following strict sanitation and food handling guidelines
- Cleaned up tables and floors in 115 person residence
- Used hobart dishwasher to wash plates, cups, utensils, serving tools and cooking equipment
- Researched and identified ingredients and nutritional components of foods, diets and menu choices
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident
Barista
Starbucks
Reading, MA
09.2016 - 08.2019
- Listened to customer desires and needs to recommend optimal products
- Cross-sold items to customers, boosting store sales
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Brewed batches of coffee while keeping watchful eye on levels to avoid empty machines during peak shop hours
- Addressed and resolved customer concerns to maintain brand loyalty
- Prepared drinks each shift with high accuracy and consistently strong customer satisfaction
- Properly cleaned all equipment and sanitized counters to avoid illness
- Memorized official and off-menu preparations to serve all customer beverage desires
- Created hand-crafted beverages based upon customer preferences, resulting in increase in sales
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
Education
Associate - Human Resources
Salem State University
Salem, MA05.2010
Associate - Business Administration
Salem State University
Salem, MA05.2010
High school diploma or GED -
Skills
- Phone Etiquette
- Phones
- Customer Service
- Customer Relationship Management
- Front Desk
- Microsoft Office
- Office experience
- Dietary aide experience
- Meal preparation
- Coffee experience
- Problem-solving
- Flexibility
- Reliability
- Food service
- Barista experience
- Human Resources Management
- Customer service
- Office management
- Personal assistant experience
- Sales
- Food handling
- Human resources
- HIPAA
- Medical terminology
- Research
- Google Docs
- Databases
- Adobe Acrobat
- Long term care
- Communication skills
- Organizational skills
- Customer support
- Healthcare management
- Cash register
- Management
- Social media management
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Time management
- Computer skills
- Cash handling
- Merchandising
- Marketing
- Salesforce
- QuickBooks
- Medical office experience
- Medical office management
- Administrative experience
- Search engines
- Hospital experience
- Microsoft Outlook
Certification
- Food Handler Certification
- Driver's License
Assessments
- Administrative assistant/receptionist, Proficient, 10/23
- Management & leadership skills: Impact & influence, Proficient, 02/24
- Customer service, Proficient, 09/21
- Office manager, Proficient, 09/23
- Early childhood development, Proficient, 10/21
- Medical receptionist skills, Proficient, 09/23
- Sales skills, Proficient, 09/23
- Customer focus & orientation, Proficient, 09/21
Timeline
Receptionist
Genesis HealthCare
09.2022 - Current
Dietary Aide
Healthcare Services Group
08.2019 - 12.2019
Barista
Starbucks
09.2016 - 08.2019
Associate - Human Resources
Salem State University
Associate - Business Administration
Salem State University
High school diploma or GED -
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