Kelli Jo Sweet
Loudon,TN
Summary
Dynamic retail sales associate with a proven track record at Cracker Barrel, excelling in customer engagement and product knowledge. Recognized for enhancing customer satisfaction through clear communication and problem-solving skills. Adept in inventory management and maintaining a clean environment, ensuring efficient operations and a welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel
Lenoir City, Tennessee
11.2023 - Current
- Assisted customers in selecting merchandise and provided product knowledge.
- Maintained store appearance by organizing displays and restocking shelves.
- Processed customer transactions accurately and efficiently at the register.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Participated in inventory management, including stock counts and order placement.
- Trained new staff on company policies, procedures, and customer service techniques.
- Engaged with customers to create a welcoming shopping environment and promote loyalty.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
Cafeteria Staff Member
Loudon County School District
Loudon, Tennessee
09.2022 - Current
- Prepared and served meals to students and staff in a timely manner.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Assisted in inventory management of food supplies and kitchen equipment.
- Collaborated with team members to ensure smooth cafeteria operations.
- Followed health and safety guidelines for food handling and preparation.
- Engaged with students to promote healthy eating habits and choices.
- Trained new staff on cafeteria procedures and best practices for service.
Cafeteria Staff Member
Wiggins High School
Wiggins, CO
08.2016 - 05.2022
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Operated equipment such as ovens and dishwasher with care and attention to safety protocols.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Education
High School Diploma -
Weld Central Senior High School
Keenesburg, COSkills
- Condiment Restocking
- Service-Oriented
- Cleaning and Sanitizing
- Safe Food Handling
- Clear Communication
- Cooperative and Good Natured
- Attention to Detail
- Food Processing
- Commercial Dishwashers
- Honest and Ethical
References
- Jennifer McCullough, 970-673-6859
- Jamie Hall, 720-550-1891
- Gale Watson, 719-688-3097
Timeline
Retail Sales Associate
Cracker Barrel
11.2023 - Current
Cafeteria Staff Member
Loudon County School District
09.2022 - Current
Cafeteria Staff Member
Wiggins High School
08.2016 - 05.2022
High School Diploma -
Weld Central Senior High School