Kelli Key
Milwaukee
Summary
Clinical nursing professional supporting 8+ patients per shift with complex patient care in hospital and clinic settings. Delivers assessment, wound treatment, specimen collection, and medication support, collecting 30+ specimens per week while documenting 20+ updates per shift, changes in condition, and expected outcomes. Guides care adjustments through close monitoring and clear communication with the care team.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Licensed Practical Nurse
Advocate Aurora Health Care Urgent Care
Milwaukee, WI
03.2023 - Current
- Coordinate 90% of care tasks across admissions, transfers, discharges, and appointment flow to support timely patient movement.
- Manage 20 patient interactions per shift while delivering medication support, vital sign checks, and basic triage guidance.
- Administer medications, monitor vital signs, and track blood pressure, respiration, and blood glucose changes.
- Provide wound care, treatments, and procedure support while evaluating wounds, behavioral concerns, and other medically relevant symptoms.
- Document complete patient information, expected outcomes, and care updates to support continuity and quality improvement.
- Collect lab specimens, order testing, and interpret results to support patient diagnosis and treatment decisions.
- Collaborate with interdisciplinary teams and adapt care plans quickly as patient needs change across diverse clinical scenarios.
Licensed Practical Nurse
CSL Plasma Behring
Milwaukee, WI
02.2023 - 12.2025
- Support 100% patient satisfaction rate by responding to needs promptly and maintaining respectful care.
- Complete 20 patient evaluations per shift while tracking status, needs, and preferences.
- Perform routine patient assessments to identify changing needs and guide individualized care.
- Monitor vital signs and document observations to support timely clinical decision-making.
- Provide patient education on procedures, follow-up needs, and self-care instructions.
Emergency Service Account Representative Remote
Advocate Aurora Healthcare
Milwaukee, WI
01.2017 - 02.2023
- Tracked 90% account resolution rate by prioritizing follow-up on delinquent and unresolved billing issues.
- Reviewed 100 patient accounts weekly for payment delays, denials, and insurance resubmissions.
- Collaborated with finance, medical audit, charge master analysts, coding, and department services to update charge masters with new codes.
- Served as a site and system resource for charge masters, EPIC documentation, and supply questions.
- Analyzed delinquent accounts and recurring billing issues to identify trends and prioritize corrective action.
- Provided regular performance updates to management on account portfolio status and outstanding issues.
Behavioral Health Intake Coordinator
Advocate Aurora Healthcare
Milwaukee, WI
01.2015 - 01.2016
- Maintained 100% HIPAA-compliant document handling by safeguarding medical records and supporting office confidentiality standards.
- Coordinated 100 patient intakes weekly while balancing caseload priorities and supporting timely home care transitions.
- Built rapport with patients through empathetic listening and clear guidance on care plans and next steps.
- Verified patient insurance before home care services and resolved coverage questions to keep transitions moving.
- Assisted patients transitioning from hospital to home care by coordinating information between clinical staff and care teams.
- Provided direction to staff so patient needs were met and service remained aligned with care expectations.
- Supported clinical staff by helping set priorities, define goals, and review patient progress across cases.
Health Unit Coordinator
Advocate Aurora Healthcare
Milwaukee, WI
02.2007 - 01.2014
- Managed calls, redirected inquiries, and took accurate messages in a high-volume healthcare setting.
- Greeted and directed visitors, family members, and patients with a professional, service-focused approach.
- Compiled patient records, prepared charts, and maintained documentation with strong attention to detail.
- Maintained HIPAA-compliant handling of patient records while supporting doctors, nurses, and other staff.
- Supported doctors, nurses, and other professional staff with personalized communication and front-desk coordination.
- Trained new Health Unit Coordinators on policies, procedures, and software applications to strengthen team consistency.
- Provided care for patients in a 40-bed emergency room while managing multiple priorities under pressure.
Education
Diploma - Nursing
Herzing University
Brookfield, WI11-2022
Skills
- Patient assessment
- Vital signs monitoring
- Wound care
- Medication administration
- Specimen collection
- Patient education
- Collaboration
- Critical thinking
- Leadership
- HIPAA compliance
- Triage protocols
- Infection control
- Charge nurse coordination
- Patient flow management
- OSHA compliance
- Plasma collection
- Immunization administration
- BLS certification
Certification
Licensed Practical Nurse License
Timeline
Licensed Practical Nurse
Advocate Aurora Health Care Urgent Care
03.2023 - Current
Licensed Practical Nurse
CSL Plasma Behring
02.2023 - 12.2025
Emergency Service Account Representative Remote
Advocate Aurora Healthcare
01.2017 - 02.2023
Behavioral Health Intake Coordinator
Advocate Aurora Healthcare
01.2015 - 01.2016
Health Unit Coordinator
Advocate Aurora Healthcare
02.2007 - 01.2014
Diploma - Nursing
Herzing University