Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Kim

San Diego,CA

Summary

Highly-motivated employee with desire to take on new challenges. Dedicated student interested in applying excellent communication and interpersonal skills to a Retail role. Experienced in data entry and handling money. Devoted to giving every customer a positive and memorable experience. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

1
1
year of professional experience

Work History

Employee

Ding Tea
Brea
03.2022 - 08.2022
  • Efficiently multi-tasked and time managed shifts
  • Friendly interactions with all customers and fellow co-workers
  • Strategically met difficult circumstances in customer service
  • Persistence in performing tasks under types of pressure
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Employee

Flame Boiler
Brea, California
06.2021 - 01.2022
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Bachelor of Arts - Business Marketing

San Diego State University
San Diego, CA
05.2026

Skills

  • Punctual and proactive
  • Exceptional customer and client service
  • Flexible working hours
  • Multitasking Strength
  • Efficient documentation and recordkeeping
  • Cash handling accuracy and order processing
  • Strong and versatile communication skills
  • Proficiency in computer software and knowledgeable in technological applications
  • Balanced independent and team efforts
  • Promotional support with product and service sales

Timeline

Employee

Ding Tea
03.2022 - 08.2022

Employee

Flame Boiler
06.2021 - 01.2022

Bachelor of Arts - Business Marketing

San Diego State University

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Kelli Kim