Kelli Kitchen

Transport patients by assisting patients to and from special services and treatment areas, and operation rooms, using wheel chairs, carts and beds.

Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.

Demonstrates ability to provide care/services safely and efficiently for the care of each patient.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Work flexible hours across night, weekend, and holiday shifts.

Pay attention to detail while completing assignments.

Strength in communication skills through regular interactions with others.

• Managed patient test results, scheduling and appointment confirmations, ensuring efficient workflow.
• Coordinated patient intake processes, enhancing data accuracy and compliance with regulations.
• Facilitated communication between patients and healthcare providers, improving service delivery.
• Utilized electronic health record (EHR) systems to maintain accurate patient information.
• Sent patient results via fax, email and verbal

• Processed incoming returns efficiently, ensuring accurate inventory management and product evaluation.
• Coordinated with logistics teams to streamline return shipping processes and reduce turnaround times.
• Trained new staff on return processing protocols and best practices for quality assurance.
• Implemented improvements in returns workflow, enhancing accuracy and reducing discrepancies.
• Provided proper adjustments to customer accounts for returned and damaged auto parts

• Processed loan applications with attention to detail, ensuring compliance with industry regulations.
• Reviewed and verified financial documents to assess borrower eligibility for loans.
• Collaborated with underwriters to resolve discrepancies and expedite loan approvals.
• Streamlined documentation processes, improving turnaround time for loan processing.
• Provide superior customer service while working in a fast paced, ever changing environment
  * Take inbound/outbound calls to assist with web based loan completion
  * Quickly and effectively solve customer challenges.
  * Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
  service.
  * Audit/cancellations missed information on loan applications

• Developed and implemented health information management policies to ensure compliance with regulations.
• Led initiatives to enhance data integrity and accuracy across electronic health record systems.
• Mentored junior staff on best practices in health information management and data security protocols.
• Streamlined workflows for patient data retrieval, improving operational efficiency by optimizing resource allocation.
• Kept administrator abreast of daily task and changes within the facility
• Maintain the central supply of materials needed to maintain the living center. Kept the facility
  stocked with needed supplies to adequately care for the residents.
• Made sure new hires were set up for 02
• Ordered medications, monitored patient hygiene
• Volunteered as an angel worker to help monitor patient room, hygiene, cleanliness, hazards, patient grooming and attend actives so patience can have a great quality of life

• Built strong customer relationships to enhance satisfaction and loyalty.
• Facilitated product demonstrations to educate customers on features and benefits.
• Managed customer inquiries effectively, providing timely resolutions and support.
• Collaborated with team members to achieve sales targets and improve service delivery.
• Provided superior customer service.
• Assisted customers with new lines of service, upgrades and accessories.
• Reviewed customer accounts for disputes with plans and features.
• Frequently called upon to lead the team in training of new policies and features of Sprint/ Nextel.