Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelli Koszut

Valparaiso,IN

Summary

Accomplished Test Manager and Business Analyst at TCS, adept in requirements gathering and functional testing, with a proven track record of enhancing software quality and ensuring regulatory compliance. Excelled in relationship building across departments, significantly improving project outcomes. Skilled in Agile methodologies and cross-functional team leadership, consistently delivering projects that meet client needs and operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Test Manager - Work & Asset Management Project

TCS
Merrillville, Indiana
05.2023 - Current
  • Developed and implemented test plans for manual testing using Qtest
  • Conducted risk assessments to determine mitigation strategies when appropriate
  • Coordinated with stakeholders across departments to cover testing of various features and integrations within SalesForce and SAP; and especially with legacy applications
  • Provided technical guidance on best practices in software testing processes, procedures and techniques
  • Ensured compliance with client regulations and methodology by developing artifacts for review during audits/reviews
  • Collaborated with developers to troubleshoot defects during all stages of the SDLC process
  • Identified and analyzed design requirements, procedures and processes to verify test coverage and requirements traceability.

Business Analyst & Test Lead for Renewables

TCS
Merrillville, Indiana
01.2020 - 05.2023
  • Managed multiple concurrent tasks in a fast-paced environment
  • Collaborated with developers to ensure that OSIsoft PI product designs meet customer needs
  • Facilitated communication between stakeholders, vendors and technical teams
  • Conducted stakeholder interviews to gather requirements
  • Built relationships with internal customers to ensure successful project outcomes
  • Delivered presentations on project progress at regular review meetings
  • Identified potential risks and developed mitigation strategies accordingly
  • Gathered feedback from end users regarding usability issues related to applications
  • Conducted meetings with subject matter experts to gather information on existing systems and procedures
  • Identified and analyzed requirements, procedures and processes to develop ensure solution coverage and testing traceability
  • Managed and led workshops with multiple departments to solidify requirements and solutions

Test Lead Oracle Outage Management Project

TCS
Merrillville, Indiana
12.2017 - 01.2020
  • Ensured compliance with relevant industry regulations related to software quality assurance processes and client methodology
  • Mentored junior members on best practices for testing techniques
  • Conducted user acceptance tests with stakeholders to verify system functionality
  • Analyzed requirements documents and developed comprehensive test plans to ensure accurate testing coverage
  • Collaborated with cross-functional teams including developers, product managers, QA analysts and other stakeholders throughout the entire SDLC process
  • Developed and executed test cases in ALM for assigned work
  • Identified needs of customers promptly and efficiently.
  • Collaborated with IT teams on the development of applications based on business requirements.
  • Participated in stakeholder interviews to understand user needs and preferences.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.

IT Applications Team Lead for Customer Service

IBM
Merrillville, Indiana
12.2011 - 11.2017
  • Supervised the daily work of 12 resources to ensure work prioritization and quality while mentoring team members to ensure successful performance
  • Served as liaison to business’ customer care teams to gather their needs and listen to their pain points in order to recommend solutions and meet their expectations
  • Delegated tasks to team members according to project requirements and employee strengths
  • Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
  • Resolved problems and escalated high-level issues to supervisor within established timeframes
  • Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
  • Resolved escalated customer issues with diplomacy
  • Responsible for various applications such as NICE, Genesys, Virtual Hold, Customer Information, and others
  • Collaborated with other teams to ensure successful completion of projects
  • Assumed responsibility for resolving technical issues when required; showing technical troubleshooting competency
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Gathered feedback from end users regarding usability issues related to applications or systems.

Education

Bachelor of Science (B.S.) - Data Processing and Information Systems

Indiana University Northwest
Gary, IN, US
05.1991

Skills

  • Requirements gathering
  • Understanding of client requirements/operations
  • Attention to detail
  • Multitasking and organization
  • Relationship building/management
  • Team collaboration
  • Software development lifecycle
  • Cross-functional team coordination/collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Agile/Scrum Methodology Understanding
  • Utility/Energy Industry
  • Functional testing
  • Requirements analysis

Certification

Professional Scrum Master I

References

References available upon request.

Timeline

Test Manager - Work & Asset Management Project

TCS
05.2023 - Current

Business Analyst & Test Lead for Renewables

TCS
01.2020 - 05.2023

Test Lead Oracle Outage Management Project

TCS
12.2017 - 01.2020

IT Applications Team Lead for Customer Service

IBM
12.2011 - 11.2017

Bachelor of Science (B.S.) - Data Processing and Information Systems

Indiana University Northwest

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Kelli Koszut