Kelli Lee Sokol
Customer Service Representative
Montgomery ,AL
Summary
Diligent Customer Service Representative with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Uber Eats
11.2024 - 07.2025
- Maintained continuous driving schedule to ensure deadline adherence.
- Ensured accurate and prompt order fulfillment to enhance client experience.
- Adhered to safety procedures to protect drivers and customers during food deliveries.
- Ensured accident-free driving record by adhering to all traffic laws during employment tenure as an Eats Delivery Driver.
Delivery Driver
Spark
10.2023 - 05.2025
- Handled customer inquiries and complaints with professionalism and courtesy.
- Utilized GPS technology to efficiently navigate delivery routes.
- Cultivated a positive atmosphere in a fast-paced setting.
- Enhanced customer satisfaction through punctual and precise product deliveries.
Roadside Assistance Agent
ASK Telemarketing
01.2023 - 02.2023
- Enabled swift assistance for motorists encountering flat tires, dead batteries, and lockouts.
- Executed timely service delivery to improve customer retention.
- Handled numerous calls efficiently, maintaining composure and professionalism.
- Facilitated seamless interaction between drivers, dispatchers, and service providers to optimize operations.
Gas Station Attendant
Shell Gas Station
04.2022 - 07.2022
- Ensured gas station premises remained clean, creating a welcoming environment for customers.
- Addressed customer complaints swiftly and professionally to boost customer loyalty.
- Delivered timely and courteous service to boost customer satisfaction.
- Executed fuel and merchandise transactions using POS system efficiently.
Sandwich Artist
SUBWAY®Restaurants
07.2021 - 04.2022
- Ensured workplace adhered to established cleanliness guidelines.
- Optimized speed of service through strategic multitasking and effective time management.
- Executed food preparation tasks using both manual and electric appliances.
- Mastered preparation of assorted sandwiches catering to varied customer tastes.
Restaurant Server/Team Leader
The Seafood Bistro
06.2019 - 04.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked closely with kitchen team to guarantee precise preparation of special dietary meals.
- Addressed customer inquiries by explaining menu offerings and preparation techniques.
- Boosted customer satisfaction through attentive and personalized service during peak hours.
Restaurant Server
Cracker Barrel Old Country Store
11.2017 - 04.2018
- Worked alongside kitchen staff to guarantee timely delivery of dietary-specific orders.
- Developed positive rapport with returning clients.
- Welcomed new customers, highlighted specials, and recorded drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Server
Olive Garden Italian Restaurant
10.2011 - 04.2012
- Optimized order handling to ensure quick meal service and higher table turnover.
- Enhanced guest satisfaction by foreseeing needs during visits.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Provided prompt food and beverage service, emphasizing customer satisfaction.
Education
Taylor Road Academy
Montgomery05.2005
Skills
Teamwork and collaboration
Timeline
Delivery Driver
Uber Eats
11.2024 - 07.2025
Delivery Driver
Spark
10.2023 - 05.2025
Roadside Assistance Agent
ASK Telemarketing
01.2023 - 02.2023
Gas Station Attendant
Shell Gas Station
04.2022 - 07.2022
Sandwich Artist
SUBWAY®Restaurants
07.2021 - 04.2022
Restaurant Server/Team Leader
The Seafood Bistro
06.2019 - 04.2020
Restaurant Server
Cracker Barrel Old Country Store
11.2017 - 04.2018
Restaurant Server
Olive Garden Italian Restaurant
10.2011 - 04.2012
Taylor Road Academy
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