Kelli Maggard

• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Coordinated patient appointments using electronic scheduling systems to enhance operational efficiency.
• Managed patient inquiries and provided accurate information regarding services and scheduling processes.

• Responsible for clarity, consistency, and accuracy of all jobs assigned

• Responsible for correct grammar, punctuation, spelling, and usage for all jobs assigned

• Work with editorial and Account Management staff to incorporate changes to written materials

• Become familiar with client preferences by reviewing client style sheets before each job

• Referencing using AMA style, fact-checking and proofreading

• Maintain familiarity with current healthcare industry trends, pharmaceutical practices and regulatory requirements that affect medical writing

• Track time to complete each job

• Efficient in transcription software and equipment to work from home.
  

• Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
• Accurately documented medical dictation to record patient care records.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Transcribed and edited physician reports from dictation using Power Scribe and Fluency software.
• Edited drafts originating from speech recognition software to eliminate errors and improve flow.
• Demonstrated extremely fast and accurate typing abilities.
• Demonstrated strong knowledge of medical terminology and anatomy.
• Efficient in transcription software and equipment to work from home.
• Identified errors in reports which could compromise patient care.
• Maintained high accuracy rate on daily production of completed reviews.
• Transferred transcribed materials into electronic health records system.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Greeted visitors and directed to appropriate location or person.
• Sent and distributed mail and parcels.
• Processed documents and materials for dissemination to appropriate parties.
• Anticipated leadership needs by preparing or gathering records, reports and correspondence.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Handled incoming calls and directed callers to appropriate department or employee.