Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Mannon

Litchfield Park,AZ

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

6
6
years of professional experience

Work History

Store Manager

Brilliant Bridal - Arizona
Phoenix, AZ
07.2021 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Provided feedback on marketing campaigns to improve effectiveness.

Store Manager

Starbucks
Buckeye, AZ
07.2020 - 07.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies, like moving my store to a 24hr operating cafe, to increase revenue and target new markets.

Retail and Operations Manager

Universal Athletic
Peoria, AZ
06.2018 - 07.2020
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Measured and reviewed performance via KPIs and metrics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Hired and trained all new staff whille also doing monthly trainings to keep staff up to date with new products.
  • Worked closely with warehouse staff to ensure all products went out in a timely manner.
  • Organized meetings with sales reps and customers.

Education

Associate of Arts - Business Administration And Management

Front Range Community College
Westminster, CO
05-2012

Skills

  • Budget Administration
  • Shift Scheduling
  • Operational budgeting
  • Retail Inventory Management
  • Report Generation
  • Store Merchandising
  • Talent Recruitment
  • Payroll Management
  • Operations Management
  • Leadership Development
  • Sales Coaching

Timeline

Store Manager

Brilliant Bridal - Arizona
07.2021 - Current

Store Manager

Starbucks
07.2020 - 07.2021

Retail and Operations Manager

Universal Athletic
06.2018 - 07.2020

Associate of Arts - Business Administration And Management

Front Range Community College

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Kelli Mannon