Kelli Marshall
Elkin,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Service and Sales Business Development
Mills Auto Group
North Wilkesboro, NC
04.2023 - Current
- Boosted sales revenue by identifying and pursuing new business opportunities within the target market.
- Informed customers on vehicle information, whether it was recall related or information for purchasing.
- Contacted 30-75 customers with unique responses relating to their inquiries.
- Consistently exceeded sales targets by diligently following up on leads, building strong relationships with potential clients.
- Provided exceptional customer service, fostering long-term client relationships and encouraging repeat business.
- Streamlined sales processes by implementing CRM tools, increasing efficiency and improving data management capabilities.
- Managed a diverse portfolio of accounts, ensuring all clients received personalized attention and support throughout the sales cycle.
Inventory Manager
Mills Auto Group
North Wilkesboro, NC
11.2022 - 03.2023
- Enhanced inventory accuracy by implementing efficient tracking systems.
- Took 10-35 photos of 15 vehicles a day.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Sales Associate
Mills Auto Group
North Wilkesboro, NC
03.2022 - 11.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
Server
Texas Roadhouse
Winston-Salem, NC
05.2021 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Marketing and Communications Intern
Davie County Schools
Mocksville, NC
05.2021 - 07.2021
- Enhanced brand visibility by developing and executing strategic marketing campaigns.
- Boosted customer engagement through creating compelling content for social media platforms.
- Developed engaging presentations to share company updates and successes at internal meetings.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Helped with photo production and performed visual editing tasks.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked key performance indicators to measure success of campaigns.
Education
Bachelor of Arts - Communications
Newberry College
Newberry, SC05.2022
GED -
West Forsyth High School
Clemmons, NC06.2017
Skills
- Problem Solving
- Time Management
- Goal Setting
- Relationship Building
- Customer Retention
- Effective Communication
- Adaptability
- Multitasking
- Proficient in Canva
- Objection Handling
- Product Knowledge
- New Business Development
Timeline
Service and Sales Business Development
Mills Auto Group
04.2023 - Current
Inventory Manager
Mills Auto Group
11.2022 - 03.2023
Sales Associate
Mills Auto Group
03.2022 - 11.2022
Server
Texas Roadhouse
05.2021 - 12.2021
Marketing and Communications Intern
Davie County Schools
05.2021 - 07.2021
Bachelor of Arts - Communications
Newberry College
GED -
West Forsyth High School