Kelli Mason

Plan activities aimed at improving the hospital's performance in operations or clinical quality

- Identify opportunities for improved performance and analyze data to identify adverse trends

- Utilize performance improvement techniques and methodologies

- Serve as a project manager for interdisciplinary teams and establish performance targets

- Design and implement strategies for enhancing performance, evaluating effectiveness through sustained monitoring

- Contribute to the establishment of performance improvement priorities for departments and the organization

- Support organization's efforts to maintain compliance with regulations and accreditation standards

- Recognize opportunities for improving compliance and design/implement strategies for enhancing it

- Increase organizational understanding of performance improvement methodologies and compliance through professional development activities

- Serve as an expert resource on performance improvement and compliance

- Produce reports and presentations on performance improvement and compliance

Identify, research, and resolve end-user hardware and software issues

- Collaborate with faculty and students to integrate creative technology

- Document, track, and maintain accurate and timely information for support tickets

- Develop and teach workshops to faculty and students on emerging learning technologies

- Manage projects requiring communication and coordination between faculty, staff, and students

- Member of new Innovation project team

Owned and managed retail store generating over $500,000 in sales annually

- Designed and implemented strategies to increase revenue by 40% over three years

- Hired, trained, and scheduled staff of 8

- Cultivated large loyal customer base and actively participated in the local Chamber of Commerce

- Purchased, managed, and scheduled over $1,000,000 in inventory

- Created computer inventory system managing over 80,000 unique SKUs