Kelli Mason
Meridian,MS
Summary
Social services professional with strong commitment to delivering impactful support and services to diverse populations. Recognized for effectively managing caseloads and achieving positive client outcomes. Known for collaborative teamwork and adaptability in dynamic environments. Key skills include case management, client advocacy, and resource coordination.
Overview
23
23
years of professional experience
Work History
Social Service Specialist
MDCPS
06.2023 - Current
- Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Educated clients on available resources, empowering them to make informed decisions about their care plans.
- Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
- Collaborated with community partners to streamline resource access for clients in need.
- Visited homes and agencies to provide support and case management services to clients.
- Promoted family stability by working closely with parents to develop effective parenting strategies and communication skills.
- Facilitated communication between clients and other service providers.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Relocation Manager
Hotels.com
09.2004 - 05.2018
- Enhanced client satisfaction through meticulous attention to detail and proactive problem-solving approaches.
- Managed a team of relocation specialists, ensuring all tasks were completed on time and within budget.
- Maintained high levels of customer satisfaction through regular communication and timely updates on progress throughout the relocation process.
- Coordinated international relocations, navigating complex customs regulations and cultural differences to ensure smooth transitions for employees.
- Reduced client stress during moves by providing personalized support and guidance throughout the entire process.
- Provided ongoing training and development opportunities for staff members, fostering professional growth and improved performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Extended Daycare Director
Cornerstone Christian School
09.2001 - 06.2004
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Organized and engaged in recreational activities such as games and puzzles.
- Fostered teamwork among staff members through regular meetings, collaborative planning sessions, and team-building activities.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
Education
Bachelor of Arts - Political Science
California Lutheran University
Thousand Oaks, CA05-2001
Skills
- Family Support
- Multicultural Competence
- Child Welfare Expertise
- Referral Networking
- Documentation proficiency
- Client assessment
- Substance Abuse Knowledge
- Trauma-informed care
- Teamwork and Collaboration
- Collaboration and Teamwork
- Documentation skills
- Client Needs Assessments
Timeline
Social Service Specialist
MDCPS
06.2023 - Current
Relocation Manager
Hotels.com
09.2004 - 05.2018
Extended Daycare Director
Cornerstone Christian School
09.2001 - 06.2004
Bachelor of Arts - Political Science
California Lutheran University
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