Kelli McAtee
Moses Lake,WA
Summary
Motivated administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
24
24
years of professional experience
Work History
Director of Operations
ReyComm LLC
Moses Lake, WA
08.2021 - 01.2024
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Created and maintained personnel records in accordance with legal requirements.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained and reconciled general ledger accounts.
- Processed accounts payable and receivable transactions.
- Performed month-end closing activities.
- Performed account analysis.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Prepared and processed payrolls.
- Served as primary contact for customer inquiries regarding account status and payments.
- Created detailed spreadsheets using advanced formulas and functions in Excel.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements according to trip requirements.
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
Planner/Administrative Assistant
Western Pacific Engineering & Survey, Inc.
Moses Lake, WA
04.2016 - 04.2018
- Monitored project progress and adjusted plans as needed to meet goals on time and within budget.
- Created detailed reports outlining current status of projects and identified areas for improvement or optimization.
- Drafted presentations highlighting key points related to project performance.
- Utilized database and other tools to manage, track and forecast event jobs.
- Developed and wrote content for long-range planning documents, area plans and subcommunity plans.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures and performance metrics.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Developed training materials for new hires on how to use office equipment efficiently.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Monitored office inventory to maintain supply levels.
- Oversaw complex office support, managing records database and organizing contracts.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
In-Stock Associate
Walmart
Moses Lake, WA
09.2015 - 12.2015
- Ensured merchandise was correctly priced and displayed in accordance with company standards.
- Assisted customers with locating items, answering questions and providing product information.
- Performed regular cycle counts to ensure accuracy of stock levels.
- Organized backroom for efficient retrieval of out-of-stock items when restocking shelves.
Retail Department Manager
Walmart
Port Orchard, WA
04.2007 - 09.2015
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Created employee schedules that complied with labor laws and optimized productivity.
- Supervised a team of 4 retail associates, providing leadership and guidance while ensuring adherence to company policies.
- Analyzed market trends and competitor activities to identify opportunities for sales growth.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Jewelry Department Manager
Walmart
Saint Marys, GA
08.2004 - 04.2007
- Developed and implemented procedures for inventory control in the Jewelry Department.
- Monitored daily sales activity to ensure customer satisfaction.
- Provided training and guidance to staff on jewelry product knowledge, merchandising techniques, and customer service standards.
- Created display plans for seasonal promotions and holidays.
- Maintained accurate records of all transactions including sales, returns, special orders, repairs.
- Ensured compliance with company policies regarding pricing strategies and markdowns.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Department Manager
Walmart
Port Orchard, WA
09.1999 - 08.2004
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Created employee schedules that complied with labor laws and optimized productivity.
- Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WASkills
- Workflow Optimization
- Policy Development
- Policy And Procedure Adherence
- Recruiting Employees
- Efficiency Improvement Skills
- Contract Review And Recommendations
- Employee Database Management
- Documentation Processes
- Recordkeeping
- Employee Benefits Administration
- Employee Productivity
- Hiring And Training
- Customer Service
- Professional And Friendly
- Work Planning And Prioritization
- Supply Ordering
- Inventory Coordination
- Payroll Administration
- Advanced Training In QuickBooks
- Coordinating Schedules
- Policies And Procedures Implementation
- Attention To Detail
- Compliance Management
- Bookkeeping
- Maintaining Inventory
- Scheduling
- Schedule Management
- Critical Thinking
- Timesheet Processing
- Meeting Planning
- Data Entry
- Travel Administration
- Word Processing
- Telephone Skills
- Excel Spreadsheets
- Recordkeeping And File Management
- Staff Support
- Computer Skills
- Multiple Priorities Management
- Sensitive Material Handling
- Teamwork And Collaboration
- Interpersonal And Written Communication
- Research And Analysis
- Materials Preparation
- Analytical Skills
- Problem-solving aptitude
- Data gathering and documentation
- Self Motivation
Timeline
Director of Operations
ReyComm LLC
08.2021 - 01.2024
Planner/Administrative Assistant
Western Pacific Engineering & Survey, Inc.
04.2016 - 04.2018
In-Stock Associate
Walmart
09.2015 - 12.2015
Retail Department Manager
Walmart
04.2007 - 09.2015
Jewelry Department Manager
Walmart
08.2004 - 04.2007
Retail Department Manager
Walmart
09.1999 - 08.2004
High School Diploma -
South Kitsap High School
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