Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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KELLI MCDANIEL

KELLI MCDANIEL

Richmond,VA

Summary

Diligent Health Administration student, graduating in May 2025, with proven capabilities in healthcare management and operational efficiency. Professional leader with a background in youth development and mentorship. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, program planning, and community outreach. Driven by a passion for empowering young people and fostering a supportive environment.

Overview

5
5
years of professional experience

Work History

Youth Leader

ON THE ROAD COLLABORATIVE
09.2023 - 12.2024
  • Led a class of 15 middle school students with clear procedures, engaging lessons, and a positive environment.
  • Mentored and motivated youth through role modeling, encouragement, and academic support.
  • Maintained strong communication with families, teachers, and the community to enhance youth development.
  • Directed volunteers, facilitated team-building activities, and upheld safety as a Mandated Reporter.

Private Nanny

Self-Employed
12.2022 - 12.2024
  • Worked as a full-time nanny, supervising children, leading engaging activities, and providing transportation to and from various locations.
  • Utilized networking and self-marketing skills to build and expand a childcare network, serving numerous families across the Greater Richmond Region.
  • Developed strong relationships with parents, maintaining open communication about each child's progress and needs.

Manager

COLD STONE CREAMERY
07.2020 - 08.2022
  • Maintained professional, organized, and safe environment for employees and patrons while supervising all Crew Members and Shift Leaders.
  • Created and managed the schedule for each week utilizing Microsoft Excel.
  • Ordered SYGMA inventory twice a week.
  • Cross-trained new and existing employees to maximize team agility and performance.

Membership Desk Associate

ROMP N' ROLL
08.2019 - 07.2020
  • Proactively identified opportunities to upsell or cross-sell additional services or products based on individual member needs.
  • Established strong relationships with both existing and prospective members by actively engaging them during their visits.
  • Increased overall member engagement with targeted promotional campaigns for events and programs.

Education

Bachelor of Science - Health Services Administration, General Business minor

JAMES MADISON UNIVERSITY
Harrisonburg, VA
05.2025

Skills

  • MS Office
  • Google Suites
  • Sales
  • Leadership
  • Phone etiquette
  • Relationship building
  • Customer service
  • Strong work ethic

Additional Information

  • Harrisonburg City Public Schools volunteer
  • Sunnyside Communities volunteer
  • Member of Alpha Delta Pi Sorority and Health Administration Student Association

Timeline

Youth Leader

ON THE ROAD COLLABORATIVE
09.2023 - 12.2024

Private Nanny

Self-Employed
12.2022 - 12.2024

Manager

COLD STONE CREAMERY
07.2020 - 08.2022

Membership Desk Associate

ROMP N' ROLL
08.2019 - 07.2020

Bachelor of Science - Health Services Administration, General Business minor

JAMES MADISON UNIVERSITY
KELLI MCDANIEL