KELLI MCDANIEL
Richmond,VA
Summary
Diligent Health Administration student, graduating in May 2025, with proven capabilities in healthcare management and operational efficiency. Professional leader with a background in youth development and mentorship. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, program planning, and community outreach. Driven by a passion for empowering young people and fostering a supportive environment.
Overview
5
5
years of professional experience
Work History
Youth Leader
ON THE ROAD COLLABORATIVE
09.2023 - 12.2024
- Led a class of 15 middle school students with clear procedures, engaging lessons, and a positive environment.
- Mentored and motivated youth through role modeling, encouragement, and academic support.
- Maintained strong communication with families, teachers, and the community to enhance youth development.
- Directed volunteers, facilitated team-building activities, and upheld safety as a Mandated Reporter.
Private Nanny
Self-Employed
12.2022 - 12.2024
- Worked as a full-time nanny, supervising children, leading engaging activities, and providing transportation to and from various locations.
- Utilized networking and self-marketing skills to build and expand a childcare network, serving numerous families across the Greater Richmond Region.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
Manager
COLD STONE CREAMERY
07.2020 - 08.2022
- Maintained professional, organized, and safe environment for employees and patrons while supervising all Crew Members and Shift Leaders.
- Created and managed the schedule for each week utilizing Microsoft Excel.
- Ordered SYGMA inventory twice a week.
- Cross-trained new and existing employees to maximize team agility and performance.
Membership Desk Associate
ROMP N' ROLL
08.2019 - 07.2020
- Proactively identified opportunities to upsell or cross-sell additional services or products based on individual member needs.
- Established strong relationships with both existing and prospective members by actively engaging them during their visits.
- Increased overall member engagement with targeted promotional campaigns for events and programs.
Education
Bachelor of Science - Health Services Administration, General Business minor
JAMES MADISON UNIVERSITY
Harrisonburg, VA05.2025
Skills
- MS Office
- Google Suites
- Sales
- Leadership
- Phone etiquette
- Relationship building
- Customer service
- Strong work ethic
Additional Information
- Harrisonburg City Public Schools volunteer
- Sunnyside Communities volunteer
- Member of Alpha Delta Pi Sorority and Health Administration Student Association
Timeline
Youth Leader
ON THE ROAD COLLABORATIVE
09.2023 - 12.2024
Private Nanny
Self-Employed
12.2022 - 12.2024
Manager
COLD STONE CREAMERY
07.2020 - 08.2022
Membership Desk Associate
ROMP N' ROLL
08.2019 - 07.2020
Bachelor of Science - Health Services Administration, General Business minor
JAMES MADISON UNIVERSITY
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