Kelli McDonnell
Glendale,AZ
Summary
Dynamic and detail-oriented Referral Coordinator at Estrella Specialty Medical Care, skilled in patient scheduling and referral tracking. Proven ability to enhance patient care through effective communication and strong relationships with healthcare providers. Committed to maintaining HIPAA compliance while ensuring timely access to services, demonstrating both organizational expertise and patient advocacy.
Overview
19
19
years of professional experience
Work History
Referral Coordinator
Estrella Specialty Medical Care
05.2019 - 04.2025
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Medical Front Office
Cannon Medical
05.2006 - 12.2018
- Enhanced patient satisfaction with personalized care coordination, addressing individual needs and concerns.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Deer Valley High School
Glendale, AZ05-1986
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Follow-up coordination
- HIPAA regulations
- Referral tracking
- Patient care assessment
- Patient advocacy
Timeline
Referral Coordinator
Estrella Specialty Medical Care
05.2019 - 04.2025
Medical Front Office
Cannon Medical
05.2006 - 12.2018
High School Diploma -
Deer Valley High School
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