Kelli McEvoy

Work History

Altard State

06.2022 - 05.2025

Assisted guests with inquiries to enhance overall satisfaction and experience.
Managed check-in and check-out procedures efficiently to streamline guest flow.
Resolved guest complaints promptly, ensuring positive outcomes and retention.
Collaborated with team members to maintain high standards of service delivery.
Provided information about services and amenities, promoting guest engagement.
Documented guest feedback for continual service improvement initiatives.
Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.

Hard Rock Hotel and Casino Hollywood

07.2019 - 04.2022

Supervised valet team, ensuring timely vehicle retrieval and efficient parking operations.
Trained new staff on customer service protocols and safety procedures.
Implemented workflow improvements, enhancing service speed and guest satisfaction.
Coordinated with hotel management to optimize parking capacity during peak hours.
Resolved guest inquiries and complaints promptly, maintaining high service standards.
Conducted regular performance evaluations, providing constructive feedback to team members.
Monitored vehicle security measures, reducing incidents of damage or theft.
Developed training materials for ongoing staff development and operational consistency.

The Nail Lounge Miramar

03.2015 - 10.2018

Managed multi-line phone system, ensuring prompt and professional communication with clients and visitors.
Coordinated appointment scheduling, optimizing daily operations and minimizing conflicts for staff schedules.
Maintained organized front desk area, enhancing office efficiency and creating welcoming environment for guests.
Streamlined visitor check-in process, reducing wait times and enhancing overall client experience.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.