Summary
Overview
Work History
Education
Skills
Timeline
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Kelli McEvoy

Cooper City,FL

Summary

Dynamic guest relations professional with a proven track record at Altard State, excelling in complaint handling and feedback collection. Recognized for enhancing guest satisfaction through exceptional communication and personalized service. Skilled in optimizing operations and fostering loyalty, ensuring memorable experiences that drive repeat business.

Overview

10
10
years of professional experience

Work History

Guest Experience Assistant Store Leader

Altard State
06.2022 - 05.2025
  • Assisted guests with inquiries to enhance overall satisfaction and experience.
  • Managed check-in and check-out procedures efficiently to streamline guest flow.
  • Resolved guest complaints promptly, ensuring positive outcomes and retention.
  • Collaborated with team members to maintain high standards of service delivery.
  • Provided information about services and amenities, promoting guest engagement.
  • Documented guest feedback for continual service improvement initiatives.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.

Valet Supervisor

Hard Rock Hotel and Casino Hollywood
07.2019 - 04.2022
  • Supervised valet team, ensuring timely vehicle retrieval and efficient parking operations.
  • Trained new staff on customer service protocols and safety procedures.
  • Implemented workflow improvements, enhancing service speed and guest satisfaction.
  • Coordinated with hotel management to optimize parking capacity during peak hours.
  • Resolved guest inquiries and complaints promptly, maintaining high service standards.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Monitored vehicle security measures, reducing incidents of damage or theft.
  • Developed training materials for ongoing staff development and operational consistency.

Receptionist/ Inventory Management

The Nail Lounge Miramar
03.2015 - 10.2018
  • Managed multi-line phone system, ensuring prompt and professional communication with clients and visitors.
  • Coordinated appointment scheduling, optimizing daily operations and minimizing conflicts for staff schedules.
  • Maintained organized front desk area, enhancing office efficiency and creating welcoming environment for guests.
  • Streamlined visitor check-in process, reducing wait times and enhancing overall client experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

Education

Associate In Science - Crime Scenes Investigation

Broward College
Fort Lauderdale, FL

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Feedback collection

Timeline

Guest Experience Assistant Store Leader

Altard State
06.2022 - 05.2025

Valet Supervisor

Hard Rock Hotel and Casino Hollywood
07.2019 - 04.2022

Receptionist/ Inventory Management

The Nail Lounge Miramar
03.2015 - 10.2018

Associate In Science - Crime Scenes Investigation

Broward College

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Kelli McEvoy