Kelli Mcleod
Sanford,NC
Summary
Knowledgeable with background in revenue cycle management and proven track record of optimizing billing processes and enhancing payment collections. Successfully streamlined workflows and improved accuracy in claim submissions. Demonstrated analytical and problem-solving skills, utilizing effective communication and attention to detail.
Knowledgeable with comprehensive experience in patient administration and support. Proficient in managing patient records, scheduling appointments, and facilitating communication between medical staff and patients. Demonstrated effective multitasking and problem-solving skills in fast-paced healthcare environments.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Portside Health and Rehab
03.2022 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Emergency Room Registrar
First Health Moore Regional Hospital
10.2008 - 05.2022
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
- Streamlined registration processes for improved efficiency and reduced wait times.
- Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
- Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Revenue Cycle Representative
UNC Health Care
08.2019 - 03.2022
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
- Analyzed financial data to identify trends and areas of improvement within the revenue cycle process.
- Balanced and reconciled accounts.
- Reached out to insurance companies to verify coverage.
- Identified and resolved payment issues between patients and providers.
Administrative Associate
UNC Health Care
06.2018 - 08.2019
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations.
- Coordinated referrals to specialists, ensuring seamless continuation of care for patients with complex needs.
- Managed billing processes for increased revenue collection and minimized outstanding balances.
- Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
- Processed insurance claims accurately and in a timely manner, minimizing claim denials or delays in payment.
- Enhanced patient satisfaction by providing efficient and accurate administrative support to healthcare staff.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family, and external payer inquiries.
Education
Certificate - Medical Billing And Coding
Central Carolina Community College
Sanford, NC12-2019
Certified Nursing Assistant
Central Carolina Community College
Sanford, NC06-1992
High School Diploma -
Union Pines High School
Cameron, NC06-1991
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical billing
- Verbal and written communication
- HIPAA
- Medical terminology
- Insurance billing
- Payment posting
- Revenue cycle management
- Commercial insurance
- Verifying insurance
- Problem-solving
Timeline
Certified Nursing Assistant
Portside Health and Rehab
03.2022 - 03.2025
Revenue Cycle Representative
UNC Health Care
08.2019 - 03.2022
Administrative Associate
UNC Health Care
06.2018 - 08.2019
Emergency Room Registrar
First Health Moore Regional Hospital
10.2008 - 05.2022
Certificate - Medical Billing And Coding
Central Carolina Community College
Certified Nursing Assistant
Central Carolina Community College
High School Diploma -
Union Pines High School
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