Kelli Mcleod
Virginia Beach,VA
Summary
Over 30 years experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Autumn Care of Suffolk
Suffolk, VA
08.2025 - Current
- Trained new nursing assistants on best practices and protocols for patient support.
- Developed individualized care plans in collaboration with nursing staff to enhance patient outcomes.
- Led initiatives to streamline workflows, improving response times for patient needs.
- Mentored junior staff, promoting adherence to health regulations and quality care standards.
- Providing total care residents from bathing to feeding moninorting vitals.
Certified Nursing Assistant
Currituck Health & Rehab
Barco, NC
05.2025 - 08.2025
- Direct Patient Care: Assisting with personal hygiene, bathing, dressing, and grooming.
- Mobility & Comfort: Turning, repositioning, and transferring patients between beds and wheelchairs.
- Clinical Monitoring:Taking and recording vital signs (blood pressure, pulse, temperature) and reporting changes to nurses.
- Patient Support: Answering call lights, assisting with meals, and maintaining a clean, safe environment.
- Communication: Acting as a liaison between patients and nursing staff to ensure quality care.Western Governors University +5
Certified Nursing Assistant
Portside Health and Rehab
Portsmouth, VA
03.2022 - 03.2025
- Assisted patients with daily living activities, ensuring comfort and well-being.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Maintained cleanliness and safety standards in patient rooms and common areas.
- Documented patient care accurately, supporting effective communication within healthcare team.
Emergency Room Registrar
FIRST HEALTH OF THE CAROLINA'S
Pinehurst, NC
10.2008 - 05.2022
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Pre and Post medical insurance billings.
- Answer telephones and direct calls to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Registering emergency room patients collecting personal and insurance information for the purpose of correct medical billing.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Front Office Lead
HOMETOWN FAMILY DENTAL
Vass, NC
08.2008 - 06.2016
- Schedule and confirm patient diagnostic appointments, also dental surgeries.
- Check in check out patient education.
- Giving estimations of dental services needed.
- Collection of co pays posting insurance payments cash checks credit cards and processing the Care Credit payment system.
- Medical records clerk electronic and paper accounts payable and receivable.
- Sending proper paperwork for release of confidential records.
- Experience in several types of Dental software.
- Answering multi line switch board.
- Filing all types of insurance Medicaid, United Concordia, Metlife military and many more very familiar with the rules and regulations of insurance.Verifying of Insurance.
- Completed patient paperwork and scanned into Dentrix system.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Designed a dental report card that explained patients’ dental health status and treatment plans.
- Developed and implemented individualized dental care plans for patients.
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Designed appropriate treatment plans.
Education
Union Pines High School
Cameron, NCCertified Nurse Aide -
Central Carolina Community College
Sanford, NC05-2019
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- American Heart Association Basic Life Support Certified
Timeline
Certified Nursing Assistant
Autumn Care of Suffolk
08.2025 - Current
Certified Nursing Assistant
Currituck Health & Rehab
05.2025 - 08.2025
Certified Nursing Assistant
Portside Health and Rehab
03.2022 - 03.2025
Emergency Room Registrar
FIRST HEALTH OF THE CAROLINA'S
10.2008 - 05.2022
Front Office Lead
HOMETOWN FAMILY DENTAL
08.2008 - 06.2016
Union Pines High School
Certified Nurse Aide -
Central Carolina Community College