Summary
Overview
Work History
Skills
Timeline
Accomplishments
Generic

Kelli McNicholas

Austin,TX

Summary

A goal oriented, self –motivated salesperson with a proven track record for high volume sales and the ability to overcome objections, presenting a positive company image. Noteworthy strengths: Strong people skills, results oriented and problem solver. Supporting Strengths: Professional team player or individual contributor that others can emulate and learn from.

Overview

26
26
years of professional experience

Work History

Resort Concierge; Catering Manager

Lake Austin Spa & Resort, Strater Hotel
  • As a catering manager primary duties include ensuring that elements of a venue are ready before guests arrive and to specifications as listed in the sales contract. This is to include the setting of dining tables and chairs; food and beverage; media services and any other special request the host may have
  • Plan catering meals and themes for various parties, meetings, weddings, or social gatherings
  • Coordinate with catering sales manager and marketing departments to create marketing plans to increase future catering orders and events
  • Develop relationships with customers to better understand their needs and overcome any objections creating a positive buying experience
  • Training of staff whether a new hire or ongoing training to ensure all company standards are being implemented correctly.
  • Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
  • Created a welcoming and comfortable environment for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Administrative Coordinator

Cardinal Roofing & Exteriors
01.2019 - 01.2022
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Interacted with customers by phone, email, or in person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

Virtual Assistant

Realtor
01.2016 - 01.2019
  • Managed CRM input, exports, and clean-up.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Monitored emails, organized inboxes, and prioritized messages for the realtor.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Conferred with customers by telephone, chat, or email to provide information.

Office Manager/Reservations/Customer Service/HOA

The Columbine Group, The Ferringway Condominium Vacation Rentals
01.2014 - 01.2016
  • Responsible for overseeing all reservations for nightly vacation rentals, long-term tenant rentals, housekeeping staff, and maintenance as well as enforcing all HOA rules and regulations
  • Worked with wholesale websites such as Expedia, Orbitz, etc. to ensure the accuracy of reservations scheduled and collect for payment from guest
  • Checked in guests upon arrival making certain they have the information needed for a comfortable stay while on our property to ensure the highest guest satisfaction
  • Maintained daily housekeeping schedule for all 50-property rentals and confirmed all rentals are reservation ready upon arrival.

New Homes Sales Manager

KB Homes, Lennar Homes, Perry Homes, Ashton Woods Homes, Highland Homes, Scott Felder Homes
01.1996 - 01.2014
  • Sold over $62,000,000 in new home sales
  • Successfully achieved sales goals throughout career to receive multiple top producer awards
  • Lead prospects in the selection and purchasing process of buying a new home
  • Calculated and completed purchase agreements based on specifications built into each home
  • Assisted buyers with choosing a mortgage that fit their needs and qualifications.
  • Coordinated all closing procedures between construction, mortgage, and title companies
  • Inspected and understood positive and negative attributes of inventory homes to anticipate selling features and potential buyer objections
  • Developed and maintain REALTOR relationships by keeping them abreast of inventory, availability, and hosting reasons to visit
  • Maintained company LMS (lead management system) to ensure proper follow-up procedures are in place
  • Developed marketing strategies with upper management team to drive future traffic to the community.
  • Managed scheduled meetings to maintain the satisfaction of both buyers and sellers and facilitate smooth purchases.

Skills

  • Client Rapport-Building
  • Customer Service
  • Leadership
  • Client Relationships
  • Vendor Relationships
  • Top Producer
  • Problem Solver

Timeline

Administrative Coordinator

Cardinal Roofing & Exteriors
01.2019 - 01.2022

Virtual Assistant

Realtor
01.2016 - 01.2019

Office Manager/Reservations/Customer Service/HOA

The Columbine Group, The Ferringway Condominium Vacation Rentals
01.2014 - 01.2016

New Homes Sales Manager

KB Homes, Lennar Homes, Perry Homes, Ashton Woods Homes, Highland Homes, Scott Felder Homes
01.1996 - 01.2014

Resort Concierge; Catering Manager

Lake Austin Spa & Resort, Strater Hotel

Accomplishments

    The Bay Area Real Estate School; The Hyland Bay New Home Sales Training; Tommy Hopkins Sales Seminar; Zig Ziggler Sales Seminar; ADP Sales Training; ADP Advanced Sales Training; Weekly ongoing sales training Perry Homes, Lennar Homes, Ashton Woods Homes; Perry Homes “A” award 1999-2001; KB Homes Sales Training; Top Producer Perry Homes and Lennar Homes; University Houston; Sam Houston State University; . Highland home sales assistant training. Jason’s Deli corporate sales training seminars. Scott Felder sales professional training.

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Kelli McNicholas