Kelli McNicholas
Austin,TX
Summary
A goal oriented, self –motivated salesperson with a proven track record for high volume sales and the ability to overcome objections, presenting a positive company image. Noteworthy strengths: Strong people skills, results oriented and problem solver. Supporting Strengths: Professional team player or individual contributor that others can emulate and learn from.
Overview
26
26
years of professional experience
Work History
Resort Concierge; Catering Manager
Lake Austin Spa & Resort, Strater Hotel
Austin, TX
- As a catering manager primary duties include ensuring that elements of a venue are ready before guests arrive and to specifications as listed in the sales contract. This is to include the setting of dining tables and chairs; food and beverage; media services and any other special request the host may have
- Plan catering meals and themes for various parties, meetings, weddings, or social gatherings
- Coordinate with catering sales manager and marketing departments to create marketing plans to increase future catering orders and events
- Develop relationships with customers to better understand their needs and overcome any objections creating a positive buying experience
- Training of staff whether a new hire or ongoing training to ensure all company standards are being implemented correctly.
- Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
- Created a welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Administrative Coordinator
Cardinal Roofing & Exteriors
Round Rock, TX
01.2019 - 01.2022
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Virtual Assistant
Realtor
Austin, TX
01.2016 - 01.2019
- Managed CRM input, exports, and clean-up.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Monitored emails, organized inboxes, and prioritized messages for the realtor.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat, or email to provide information.
Office Manager/Reservations/Customer Service/HOA
The Columbine Group, The Ferringway Condominium Vacation Rentals
Durango, CO
01.2014 - 01.2016
- Responsible for overseeing all reservations for nightly vacation rentals, long-term tenant rentals, housekeeping staff, and maintenance as well as enforcing all HOA rules and regulations
- Worked with wholesale websites such as Expedia, Orbitz, etc. to ensure the accuracy of reservations scheduled and collect for payment from guest
- Checked in guests upon arrival making certain they have the information needed for a comfortable stay while on our property to ensure the highest guest satisfaction
- Maintained daily housekeeping schedule for all 50-property rentals and confirmed all rentals are reservation ready upon arrival.
New Homes Sales Manager
KB Homes, Lennar Homes, Perry Homes, Ashton Woods Homes, Highland Homes, Scott Felder Homes
Houston, TX
01.1996 - 01.2014
- Sold over $62,000,000 in new home sales
- Successfully achieved sales goals throughout career to receive multiple top producer awards
- Lead prospects in the selection and purchasing process of buying a new home
- Calculated and completed purchase agreements based on specifications built into each home
- Assisted buyers with choosing a mortgage that fit their needs and qualifications.
- Coordinated all closing procedures between construction, mortgage, and title companies
- Inspected and understood positive and negative attributes of inventory homes to anticipate selling features and potential buyer objections
- Developed and maintain REALTOR relationships by keeping them abreast of inventory, availability, and hosting reasons to visit
- Maintained company LMS (lead management system) to ensure proper follow-up procedures are in place
- Developed marketing strategies with upper management team to drive future traffic to the community.
- Managed scheduled meetings to maintain the satisfaction of both buyers and sellers and facilitate smooth purchases.
Skills
- Client Rapport-Building
- Customer Service
- Leadership
- Client Relationships
- Vendor Relationships
- Top Producer
- Problem Solver
Timeline
Administrative Coordinator
Cardinal Roofing & Exteriors
01.2019 - 01.2022
Virtual Assistant
Realtor
01.2016 - 01.2019
Office Manager/Reservations/Customer Service/HOA
The Columbine Group, The Ferringway Condominium Vacation Rentals
01.2014 - 01.2016
New Homes Sales Manager
KB Homes, Lennar Homes, Perry Homes, Ashton Woods Homes, Highland Homes, Scott Felder Homes
01.1996 - 01.2014
Resort Concierge; Catering Manager
Lake Austin Spa & Resort, Strater Hotel
Accomplishments
The Bay Area Real Estate School; The Hyland Bay New Home Sales Training; Tommy Hopkins Sales Seminar; Zig Ziggler Sales Seminar; ADP Sales Training; ADP Advanced Sales Training; Weekly ongoing sales training Perry Homes, Lennar Homes, Ashton Woods Homes; Perry Homes “A” award 1999-2001; KB Homes Sales Training; Top Producer Perry Homes and Lennar Homes; University Houston; Sam Houston State University; . Highland home sales assistant training. Jason’s Deli corporate sales training seminars. Scott Felder sales professional training.