Kelli McShea
Brooklyn,NY
Summary
Seasoned Behavioral Health Specialist with a robust background, adept in patient mental health assessment and crisis intervention. Excelled in developing client-centered treatment plans, showcasing exceptional interpersonal communication and case management skills. Proven track record in enhancing patient care through integrated behavioral health models, significantly contributing to multidisciplinary teams. Passionate individual with exceptional skills in patient resource and referral management. An energetic Behavioral Health Specialist considered an expert communicator and a dedicated patient advocate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist/Manager
Small Joys Behavioral Health PC
12.2022 - Current
- Provide individual, family and marriage counseling for individuals ranging from ages (4) through lifespan within an integrated care model with a Federal Qualified Health Center.
- Work as part of the primary care team, identifying needs, providing emergency triage and managing patients with behavioral health care needs within the primary care setting.
- Coordinates with patient, primary care provider, and others involved in patient treatment as part of integrated care model.
- Link and coordinate individuals to community based resources as identified.
- Counseling scope of practice includes addressing Depression, Anxiety, Bi-Polar/Mood Disorders, Grief/Loss, Trauma, Anger, Chronic Disease, Self/Behavioral Management, Children and Family Counseling, ADHD, Life Stage coaching and counseling, Marital/Couples Therapy, Substance Abuse Assessment and Counseling, Mental Health Assessment and Diagnosis with development of appropriate treatment plans, Crisis Management, and Suicide Risk Assessment and treatment.
- Used various EMRs to document patient information, progress notes, and treatment plans.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Created progress reports, assessments and charting within required timeframes.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
- Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
- Identified appropriate treatment resources and recommended patients for these services.
- Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
- Engage in ongoing training in collaborative care techniques and evidence-based mental health practices.
Client Operations Manager
Ambulnz (DOCGO)
01.2019 - 11.2021
- Ensured timely completion of projects by establishing clear objectives, milestones, and monitoring progress closely.
- Increased revenue by identifying new business opportunities and forging strategic partnerships.
- Negotiated contracts with vendors, securing competitive rates while maintaining exceptional standards of service delivery.
- Managed a diverse team of professionals, fostering a collaborative environment for continuous improvement.
- Enhanced client satisfaction by streamlining communication processes and providing personalized support.
- Manage day to day operations for three Point of Care service programs across Long Island and Manhattan, NY, as well as parts of NJ and CT, inclusive of thirty associated Paramedic and EMT clinical staff members
- Champion new SOP for a burgeoning new department, inclusive of employee/supervisor performance review processes and KPI/success measures
- Research and implement wide scale training and mentorship programs to foster internal growth and promote individual provider “up skilling" within the company
- Championed the full project life cycle not only limited to project planning, communication, scheduling, budget management, issue, and risk tracking from ideation to delivery and beyond.
- Develop equipment bag and vehicle supply par levels based on clinical usage data and in compliance with NYS Part 800 requirements
- Collaborate on proprietary software interface to track fleet and clinicians' en route, arrival and associated tour times for optimization
- Managed freelance and vendor agreements; communicate and coordinate with external partners on timelines and production needs
- Successfully established organizational processes and infrastructure contributing to the overall efficiency of the team’s creative development process and communication
- Ensured project goals are being met; work is delivered on time and on brief
- Confirmed all internal and external approvals have been obtained during the creative development and production processes
- Assess and analyzes department budgets to minimize expenses and optimize profit for multiple projects.
Project Supervisor/Emergency Medical Technician
CrowdRx
01.2017 - 01.2019
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Education
Bachelor of Arts - Psychology
City College of New York
New York, NY06-2021
Skills
- Patient mental health assessment and diagnosis
- Crisis evaluation and intervention
- Developing client-centered Behavioral treatment plans
- Charting in Electronic Medical Health Records
- Ability to work within an integrated model for a Federally Qualified Health Center with physicians and psychiatrist
- Patient Health Assessments
- Psychoeducation
- Behavioral Health
- Relapse Prevention
- Individual Counseling
- Multicultural Competence
- Depression Treatment
- Medication Management
- Motivational Interviewing
- Professional ethics
- Support Services
- Mental Health Assessment
- Crisis Intervention
- Treatment Plans
- Interpersonal and written communication
- Case Management
- Behavior Modification
- Anger Management
- Discharge Planning
- Cognitive behavioral therapy
- Substance Abuse Counseling
- Meeting participation
- Family therapy
- Dialectical Behavior Therapy
- Child and Adolescent Therapy
- Charting and other documentation
- Grief and Loss Counseling
- Therapeutic Interventions
- Behavior Modification Techniques
Certification
- First Aid/CPR
- EMT - Certified Emergency Medical Technician
- AEMT - Advanced Emergency Medical Technician
- Collaborate Care Training Course, AIMS Center (University of Washington, Psychiatry and Behavioral Sciences
Timeline
Behavioral Health Specialist/Manager
Small Joys Behavioral Health PC
12.2022 - Current
Client Operations Manager
Ambulnz (DOCGO)
01.2019 - 11.2021
Project Supervisor/Emergency Medical Technician
CrowdRx
01.2017 - 01.2019
- First Aid/CPR
- EMT - Certified Emergency Medical Technician
- AEMT - Advanced Emergency Medical Technician
- Collaborate Care Training Course, AIMS Center (University of Washington, Psychiatry and Behavioral Sciences
Bachelor of Arts - Psychology
City College of New York
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