Kelli Medina
Lugoff,SC
Summary
Experienced Lead Beauty Advisor with proven leadership and customer service skills. Background includes providing in-depth product knowledge, conducting makeup applications, and training new hires. Strengths encompass strong communication abilities, ability to work well under pressure, creativity in beauty advice, and maintaining high standards of cleanliness and hygiene. Proven track record of improving client satisfaction by offering personalized beauty solutions.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Lead Beauty Advisor and Makeup Artist
Macys Department Store
Columbia, SC
01.2006 - 10.2014
- Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.
- Maintained accurate records of sales activities including daily sales reports.
- Advised customers on current trends in the beauty industry through blogs, magazines, websites .
- Managed stock levels of cosmetics, skincare and fragrance products ensuring shelves were well-stocked at all times.
- Implemented strategies designed to increase sales revenue through cross-selling techniques.
- Attended conferences and trade shows related to the beauty industry in order to stay abreast of new trends and developments.
- Coached team members on how to provide exceptional customer service experiences.
- Ensured compliance with all company policies related to health and safety regulations.
- Organized promotional events such as beauty shows and fashion shows.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made.
- Provided feedback to management regarding customer needs, preferences and suggestions.
- Tracked competitor activity in order to stay informed of market changes.
- Performed makeovers for customers in order to demonstrate product effectiveness.
- Assisted with inventory management processes including receiving shipments, stocking shelves, tracking inventory levels and ordering new supplies as needed.
- Conducted product knowledge classes to ensure staff was knowledgeable about products and services.
- Maintained detailed records of sales transactions using computerized systems.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Collaborated with other departments within the organization to coordinate special promotions.
- Recruited, trained and managed a team of Beauty Advisors while setting performance goals.
- Resolved customer complaints promptly and efficiently in a professional manner.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Finalized purchases and processed payments.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Assisted customers in feeling relaxed and comfortable with the process.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Evaluated customer skin to determine unique conditions and skin type.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Recommended complementary products based on guest interests or items selected for purchase.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
Nationally Certified Pharmacy Technician
Kroger Pharmacy
Columbia, SC
01.2003 - 12.2010
- Provided customer service to patients by answering questions about medications and filling prescriptions.
- Organized medication orders by reading and interpreting physicians' instructions.
- Assisted in the preparation of sterile products and other medications by counting, pouring, labeling, and mixing pharmaceuticals.
- Performed data entry into pharmacy computer systems accurately and efficiently.
- Monitored inventory levels of drugs and supplies to ensure adequate stock is available at all times.
- Maintained current knowledge of laws governing the practice of pharmacy technicians.
- Verified accuracy of prescription information such as dosage, directions for use, drug interactions, and contraindications.
- Assisted pharmacist in providing patient counseling services related to medication usage.
- Resolved billing issues with insurance companies promptly.
- Managed daily workflow including processing new orders, refills, transfers.
- Responded to inquiries regarding insurance coverage for prescribed medications.
- Maintained records of controlled substances according to state regulations.
- Received written or electronic prescription requests from customers or health care professionals.
- Processed third-party claims for reimbursement using knowledge of insurance plans.
- Conducted quality assurance checks on filled prescriptions before release.
- Reconciled discrepancies between invoices and actual received items on a weekly basis.
- Educated patients on proper medication administration techniques.
- Ensured compliance with federal, state, professional standards, guidelines, regulations.
- Compounded nonsterile preparations following established procedures.
- Reported any adverse reactions to medications or treatments to the supervising pharmacist immediately.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Verified prescriptions and drug labels, documents and packages.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Managed medication inventory, including ordering and restocking medications as necessary.
Education
35 Hours - Professional Makeup Application
Estee Lauder
New Tork, Ny 04.2019 - 05.2019
Associate of Science - Pharmacology
Penn=Fostet University
Scranton, PA 09.2001 - 09.2004
Skills
- Customer relationship management
- Inventory management
- Product knowledge training
- Makeup application
- Cross-selling techniques
- Event coordination
- Problem solving
- Effective communication
- Trend awareness
- Customer engagement
- Merchandising and display
- Up-to-date product knowledge
- Employee training and development
- Personalized beauty consultations
- Product demonstration proficiency
- Appointment scheduling efficiency
- Sales goal achievement
- Skin analysis techniques
- Client relationship building
- Exceptional customer service
- Promotional event coordination
- Cosmetics industry awareness
- Cash handling experience
- Inventory management expertise
- Advanced skincare techniques
- Strong communication skills
- Expert makeup application
- Multitasking and organization
- Retail experience
Timeline
35 Hours - Professional Makeup Application
Estee Lauder
04.2019 - 05.2019
Lead Beauty Advisor and Makeup Artist
Macys Department Store
01.2006 - 10.2014
Nationally Certified Pharmacy Technician
Kroger Pharmacy
01.2003 - 12.2010
Associate of Science - Pharmacology
Penn=Fostet University
09.2001 - 09.2004
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