Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Messer

Waynesville,NC

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Energetic Medical Receptionist offering wealth of experience in interacting with office staff and patients, and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Overview

5
5
years of professional experience

Work History

Pre-Arrival

R1/ HRMC
Clyde, NC
01.2022 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Front Desk Receptionist

Joshua Nielsen Attorney
Waynesville, NC
08.2019 - 01.2021
  • Completed clerical duties and tasks for clinic administration.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.

Front Desk Receptionist

Haywood Regional Medical Center
Clyde, NC
10.2003 - 08.2006
  • Completed clerical duties and tasks for clinic administration.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Education

High School Diploma -

Tuscola High School
Waynesville, NC
06.2001

Skills

  • Appointment Scheduling
  • Data Entry Software
  • Critical Thinking
  • Customer Service
  • Advising Patents
  • CPT Coding
  • HIPAA Compliance
  • Insurance Authorizations
  • Scheduling Tests and Procedures

Timeline

Pre-Arrival

R1/ HRMC
01.2022 - Current

Front Desk Receptionist

Joshua Nielsen Attorney
08.2019 - 01.2021

Front Desk Receptionist

Haywood Regional Medical Center
10.2003 - 08.2006

High School Diploma -

Tuscola High School

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Kelli Messer