Kelli Meyer
Nampa,ID
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews. Knowledge of budgeting, succession planning and performance management.
Overview
15
15
years of professional experience
Work History
Regional Manager Operations and Hospitality-Idaho
Precept Wine
12.2020 - 08.2023
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Traveled to over 2 locations per week to manage each store and perform reviews of individual managers and employees.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enforced compliance with local, state and federal regulations and company standards.
- In collaboration with senior DTC leadership, oversees P&L and budget management and ensure tactics and strategy are properly implemented to achieve revenue and profit goals while maintaining best of class customer service
Tasting Room Manager-Sawtooth Winery
Precept Wine
06.2011 - 10.2021
- Created pricing structure for each wine, events, experiences, food, wholesale, 3rd party clients, increasing overall YOY net profit from 49% to 81%.
- Taught proper tasting techniques to both tasting room employees and interested members of public.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings using KPIs & social media performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets, achieving net profit growth from 3% to 1000% in 2018-2019 in addition to 20% growth in 2020.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager/Accountant
Terry Geselle Construction Inc.
03.2008 - 06.2011
- Maintained computer and physical filing systems include Adobe and Quickbooks.
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Associate of Arts - Liberal Arts
College of Western Idaho
Nampa05.2010
Skills
- Capital Expenditures Oversight
- Proficient AI Digital Asset Creation and Execution using Chat GPT, Midjourney, Canva, Open AI, WondrAI
- Safety Protocols
- Project Management
- Reducing Waste
- Knowledge of Performance Tracking
- Develop Policies with HR & Retail Department
- Proficient in Microsoft 365, Teams, Zoom, Slack
- Professional Interpersonal and External Communication Skills
- Staff Development and Coaching
- Strong Adaptability to New Changes and Processes
- Excellent Time Management Skills
- High Level Of Integrity
- Audit Procedures
- Ability To Lead
Timeline
Regional Manager Operations and Hospitality-Idaho
Precept Wine
12.2020 - 08.2023
Tasting Room Manager-Sawtooth Winery
Precept Wine
06.2011 - 10.2021
Office Manager/Accountant
Terry Geselle Construction Inc.
03.2008 - 06.2011
Associate of Arts - Liberal Arts
College of Western Idaho
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