Kelli Miller
Kansas City,MO
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 95% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
Liberty Hospital
09.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Retail Clerk
HyVee
01.2017 - 01.2021
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
Education Program Implementer
Summit Achievement Center
12.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Taught students aged 6-20 years specialized educational programs catered to their disability.
Education Program Implementer
Milestones Academy
09.2014 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Taught students aged 6-20 years specialized educational programs catered to their disability
Graduate Assistant Volleyball Coach/Athletic Dir
Central Methodist University
08.2010 - 07.2013
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
- Maintained accurate records of student performance data for tracking progress towards learning objectives throughout the semester.
- Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
- Organized events and workshops for promoting learning outside the classroom, fostering a sense of community among students.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Coached student athletes aged 17-24 years in the sport of Volleyball.
Volleyball Assistant Coach/Facility Manager
State Fair Community College
08.2003 - 07.2009
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
Education
Master of Science - Education W/Emphasis in Athletic Administration
Central Methodist University
Fayette, MO07.2013
Bachelor of Arts - Interdisciplinary Studies
Central Methodist University
Fayette, MO05.2010
Skills
- Organized
- Team Player
- Exceptional Written and Oral Communication Skills
- Motivated
- Retail Experience
- Excellent Customer Service
Hobbies
I love any type of sport there is. I am a huge Kansas City Chiefs fan as well as a St. Louis Cardinals fan.
I play sports (when schedule allows) w/past teammates.
I also like to shop at Rally House.
Timeline
Patient Access Specialist
Liberty Hospital
09.2021 - Current
Education Program Implementer
Summit Achievement Center
12.2017 - 03.2018
Retail Clerk
HyVee
01.2017 - 01.2021
Education Program Implementer
Milestones Academy
09.2014 - 12.2017
Graduate Assistant Volleyball Coach/Athletic Dir
Central Methodist University
08.2010 - 07.2013
Volleyball Assistant Coach/Facility Manager
State Fair Community College
08.2003 - 07.2009
Master of Science - Education W/Emphasis in Athletic Administration
Central Methodist University
Bachelor of Arts - Interdisciplinary Studies
Central Methodist University
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