Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelli Monfette

El Cajon,CA

Summary

Dynamic and dependable professional with a proven track record at GrubHub, excelling in customer service and safe driving. Recognized for optimizing delivery routes and enhancing customer satisfaction through effective problem-solving and attention to detail. Committed to teamwork and collaboration, ensuring timely and accurate service in fast-paced environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
years of professional experience

Work History

GrubHub

Delivery Driver
01.2020 - Current

Job overview

  • Delivered orders efficiently while adhering to time-sensitive schedules.
  • Navigated routes using GPS technology to optimize delivery times.
  • Maintained accurate records of deliveries and customer interactions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Panera Bread

Food Preparation Worker
04.2019 - 03.2020

Job overview

  • Prepared food items according to standardized recipes and safety protocols.
  • Maintained cleanliness and organization of kitchen areas and equipment.
  • Assisted in training new staff on food preparation techniques and safety measures.
  • Monitored inventory levels, ensuring timely restocking of supplies.
  • Collaborated with team members to optimize workflow during peak hours.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported kitchen team by being responsive and pitching in to complete tasks.

Goodwill Inc

Employment Training Specialist
03.2015 - 08.2018

Job overview

  • Developed individualized training programs to enhance employability skills for diverse client populations.
  • Facilitated workshops on resume writing, interview techniques, and job search strategies.
  • Collaborated with community organizations to identify job placement opportunities for trainees.
  • Assessed client needs and progress to tailor support services effectively.
  • Mentored junior staff in best practices for employment training and client engagement.
  • Negotiated contracts with external trainers or agencies to provide specialized instruction when needed.
  • Boosted participant retention rates by providing ongoing support, resources, and mentorship.
  • Coordinated schedules across multiple locations managing logistical challenges efficiently while minimizing disruptions.
  • Conducted comprehensive assessments to determine individual strengths, weaknesses, and areas for improvement.
  • Maintained records and provided participants with feedback.
  • Tracked and reported on training requirements, completion and status.
  • Worked closely with human resources departments within partnering organizations ensuring seamless integration between skills development initiatives.
  • Oversaw use, scheduling and operation of on-site training center and resources.
  • Provided constructive feedback to individuals throughout the duration of their respective programs, fostering continuous growth and development.
  • Optimized program success by regularly reviewing course content for accuracy, relevance, consistency, making updates as necessary.

Macy's

Retail Sales Associate
02.2013 - 09.2015

Job overview

  • Led team in achieving sales goals through effective product promotion and customer engagement.
  • Mentored new associates on customer service best practices and store policies.
  • Enhanced inventory management processes to optimize stock levels and reduce shrinkage.
  • Implemented visual merchandising strategies to improve product presentation and attract customers.
  • Cultivated strong relationships with customers, resulting in increased loyalty and repeat business.
  • Streamlined checkout procedures, improving efficiency and reducing wait times for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.

Paradise Village Assisted Living

Medication Technician
10.2009 - 07.2013

Job overview

  • Administered medications to residents in adherence to prescribed schedules and safety protocols.
  • Monitored residents for adverse reactions and reported observations to nursing staff promptly.
  • Maintained accurate medication records, ensuring compliance with regulatory standards.
  • Educated residents on medication purposes and potential side effects to enhance understanding.
  • Conducted regular inventory checks of medications, ensuring availability and proper storage conditions.
  • Trained new staff on medication administration processes and best practices for resident care.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
  • Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
  • Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Turned and repositioned patients to prevent bedsores.

Education

Grossmont College
El Cajon, CA

Criminology from Criminal Justice
02-2027

University Overview

Bellus Academy
San Diego

Cosmetology from Cosmetology
02-2012

University Overview

Valley Career
San Diego

Medical Assistant Certificate from Health Care
11-2008

University Overview

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning

Timeline

Delivery Driver
GrubHub
01.2020 - Current
Food Preparation Worker
Panera Bread
04.2019 - 03.2020
Employment Training Specialist
Goodwill Inc
03.2015 - 08.2018
Retail Sales Associate
Macy's
02.2013 - 09.2015
Medication Technician
Paradise Village Assisted Living
10.2009 - 07.2013
Grossmont College
Criminology from Criminal Justice
Bellus Academy
Cosmetology from Cosmetology
Valley Career
Medical Assistant Certificate from Health Care

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