Kelli Muensterman
Lubbock,TX
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Stephen Joseph Inc.
07.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Deputy County Clerk
Lubbock County Courthouse
02.2024 - 06.2024
- Supported the County Clerk in managing the budget by monitoring expenditures, identifying areas of cost savings, and forecasting future needs.
- Reviewed records management policies for compliance with state and local guidelines.
- Enhanced customer satisfaction by providing accurate and timely information regarding legal procedures, fees, and requirements.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Business Development Manager
Advantage Solutions
07.2013 - 12.2023
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
Education
Associates Of Arts
South Plains College
Levelland, TXSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Training and mentoring
- Account management
- Sales expertise
- SAP Systems
- Business Development
Timeline
Customer Service Manager
Stephen Joseph Inc.
07.2024 - Current
Deputy County Clerk
Lubbock County Courthouse
02.2024 - 06.2024
Business Development Manager
Advantage Solutions
07.2013 - 12.2023
Associates Of Arts
South Plains College
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