Kelli Naso

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Managed broadcast business support for CKE with over 30 years of client relationship working directly with the media director, field marketing managers, creative, and media agencies direct.
• Schedule broadcast creative to station partners and generate purchase orders.
• Maintained and reported talent payment.
• Coordinate and approval for monthly billing.

Coordinate and schedule multiple broadcast projects with various clients.

Managed day-to-day operations with clients and advertising agencies.

Generating purchase orders to third party vendors, estimating, and other administrative duties.

Accounts included: CKE; Hardee's, Royal Caribbean, Jetblue, Carolina Power and Light, and Scott's.

• Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
• Built project timelines, team delegation plans and provided instructions for task completion.
• Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
• Communicated deadlines and established benchmarks for incremental departmental success.
• Managed day-to-day operations with clients, advertising agencies, and media companies.