Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kelli Nelson

Florissant,MO

Summary

Forward-thinking, confident in leading team members, managing schedules and coordinating resources. Keeps tasks and operation tasks and projects on-track with decisive supervision and quick problem-solving. Thrives in team-oriented work environments, with excellent communication and record keeping skills.

Overview

5
5
years of professional experience

Work History

Team Lead

Club Fitness
Florissant, Missouri
06.2023 - 04.2024
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Provided feedback on employee performance reviews, coaching when needed.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Supervised staff during peak hours to ensure customer satisfaction was met.
  • Delegated work to staff, setting priorities and goals.
  • Provided individualized guidance and information to strengthen employee skills, optimizing task performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Maintained inventory of equipment and supplies while ensuring compliance with safety regulations.
  • Enforced gym rules and regulations to maintain a safe environment for customers and employees.
  • Organized and managed daily gym operations and activities.

Personal Trainer

Club Fitness
Florissant, MO
10.2022 - 04.2024
  • Demonstrated safe and proper exercise techniques to clients.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Built and established lasting relationships using encouragement and personal support.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.

Team Member

White Castle
Florissant, MO
11.2022 - 06.2023
  • Addressed customer needs, responding to specific requests.
  • Rotated through series of different stations based on team needs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.

Case Manager Intern

Circle of Care Saint Louis
Florissant, MO
06.2022 - 08.2022
  • Protected patient privacy with strict adherence to HIPAA protocols.
  • Constructed strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Interviewed clients to determine income, expenses, objectives, and risk tolerance in order to develop successful financial plans.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Worked closely with disabled, elderly, and impoverished individuals to locate helpful financial resources and community programs.

Customer Service Representative

Planet Fitness
Florissant, MO
10.2021 - 07.2022
  • Answered incoming calls, providing frontline customer support or assistance with service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Store Associate

Western Oil, Petromart
Florissant, MO
04.2021 - 08.2021
  • Operated cash register
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.

Community Projects Volunteer

Urban League Of St. Louis Missouri
Florissant, MO
07.2019 - 08.2019
  • Volunteered for a month under the Operation Deputy Director of the Urban League of St. Louis
  • Made referrals to utilize community resources for resident's needs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Assisted with data collection and analysis to improve community progress reports.
  • Louis City Urban League Coordinated, organized, and documented lists of over 200 people who needed food or assistance getting air conditioners
  • Assisted in creating a Christmas program that provided food for those in need.

Education

High School Diploma -

Hazelwood Central High School
Florissant, MO
06.2021

Skills

  • Soft Skills
  • Customer Service Oriented
  • Verbal Communication
  • Critical Thinking Skills
  • Managing difficult situations
  • Adaptable
  • Collaborative Working Skills
  • Friendliness
  • Work Ethic
  • Hard Skills
  • Data Entry and Management
  • Microsoft Office Suite
  • Strategic Planning
  • Discrepancy Resolution
  • Customer Transactions
  • Money Handling
  • Data Analysis
  • Employee Development

Languages

  • Fluid English
  • Limited Proficiency Spanish

    • Additional Information

    • AWARDS , 2021’s Most Improved Athlete - HCHS Girl’s Track and Field Award Ceremony 2018-2019 Hazelwood Central Choir’s Most Improved Vocalist 2020-2021 Hazelwood Central Choir’s 1st Place of HCHS Winter Production 2020-2021 Hazelwood Central Choir’s 2nd Place Winner of HCHS Spring

    Timeline

    Team Lead

    Club Fitness
    06.2023 - 04.2024

    Team Member

    White Castle
    11.2022 - 06.2023

    Personal Trainer

    Club Fitness
    10.2022 - 04.2024

    Case Manager Intern

    Circle of Care Saint Louis
    06.2022 - 08.2022

    Customer Service Representative

    Planet Fitness
    10.2021 - 07.2022

    Store Associate

    Western Oil, Petromart
    04.2021 - 08.2021

    Community Projects Volunteer

    Urban League Of St. Louis Missouri
    07.2019 - 08.2019

    High School Diploma -

    Hazelwood Central High School

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