Kelli Owens
Gas City,NC
Summary
Dynamic Senior Master Data Specialist with proven expertise at Odyssey Logistics & Technology, excelling in data management and problem-solving. Enhanced operational efficiency through rigorous data audits and streamlined workflows. Recognized for exceptional attention to detail and effective communication, consistently exceeding performance targets while fostering collaboration across teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Senior Master Data Specialist
Odyssey Logistics & Technology
10.2004 - 02.2025
- Entered and managed all aspects of master data information across all systems.
- Ensured data consistency across multiple systems through regular audits and reconciliation efforts.
- Facilitated collaboration between stakeholders by serving as primary point of contact for all master-data related inquiries and concerns.
- Modified databases to meet needs and goals determined during planning process.
- Proactively identified areas for improvement in current master data practices, proposing solutions that enhanced operational efficiency.
- Enhanced data accuracy by implementing stringent validation processes and attention to detail.
- Reduced data discrepancies by diligently updating and maintaining accurate records in a timely manner.
- Streamlined master data management by developing and maintaining efficient workflows.
- Delivered timely updates on progress reports regularly while adhering closely to established timelines.
- Exceeded departmental performance targets consistently due to strong proactive problem-solving skills.
- Managed various projects simultaneously while successfully meeting deadlines through effective multitasking abilities.
- Developed comprehensive documentation for all master data processes, fostering transparency and knowledge sharing within the organization.
- Assisted in the implementation of a new master data management system, ensuring seamless transition with minimal disruption to daily operations.
- Trained new team members on master data best practices, contributing to the overall efficiency of the department.
Transportation Rate Coordinator
Invista
01.2001 - 09.2004
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
Customer Service Representative
The Virkler Company
01.1993 - 12.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Office Administration
Western Carolina University
Cullowhee, NC12-1990
Skills
- Data management proficiency
- Data audit procedures
- Microsoft office proficiency
- Identifying errors
- Data quality management
- Information verification
- Error detection
- Data verification
- Word processing
- Spreadsheet management
- Compiling data
- Skilled in TMS, Net Native, On Demand, Qlik
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Interpersonal skills
- Self motivation
- Professionalism
- Interpersonal communication
- Time management abilities
- Adaptability
- Written communication
- Professional demeanor
Timeline
Senior Master Data Specialist
Odyssey Logistics & Technology
10.2004 - 02.2025
Transportation Rate Coordinator
Invista
01.2001 - 09.2004
Customer Service Representative
The Virkler Company
01.1993 - 12.2000
Bachelor of Science - Office Administration
Western Carolina University
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