Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Palmer

Fort Smith,AR

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sonic
Van Buren, AR
03.2020 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.

Private Caregiver

Self Employed Web
Fort Smith, AR
09.2014 - 01.2019
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
  • Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.
  • Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
  • Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
  • Organized medication reminders for clients taking multiple prescriptions throughout the day.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Education

GED -

Fayetteville Adult Education Center
Fayetteville, AR
03-2005

Skills

  • Policy administration
  • Customer rapport
  • Closing oversight
  • Customer service and satisfaction
  • Team motivation
  • Production
  • Complaint resolution
  • Courteous demeanor
  • Positive and professional
  • Key holder experience
  • POS systems expert
  • Adaptive team player
  • Credit card payment processing
  • Professional telephone demeanor
  • Hospitality and accommodation
  • Brand representation
  • Service standard compliance

Certification

  • ServeSafe Certified
  • Assistant Manager Leadership Certified

Timeline

Assistant Manager

Sonic
03.2020 - Current

Private Caregiver

Self Employed Web
09.2014 - 01.2019

GED -

Fayetteville Adult Education Center

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Kelli Palmer