Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Patterson

RICHMOND,VA

Summary

Dynamic professional with a proven track record in office management and customer service, notably at BELFOR Property Restoration. Excelled in enhancing team productivity and achieving significant cost savings through effective vendor negotiations. Skilled in account reconciliation and relationship building, with a focus on delivering exceptional customer satisfaction and driving revenue growth.

Overview

32
32
years of professional experience

Work History

Office Manager

BELFOR Property Restoration
04.2021 - Current
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Project Manager

Sanair Technologies Laboratory
03.2013 - 04.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Managed projects from procurement to commission.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Electronic Medical Record Specialist

Pediatric Center
11.2005 - 01.2012
  • Supported quality improvement initiatives within the organization by providing data-driven insights derived from comprehensive analyses of electronic medical record trends.
  • Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.
  • Ensured continuous availability and performance of EMR systems by promptly addressing technical issues and escalating complex problems to relevant IT teams.
  • Participated actively in cross-functional team meetings, contributing valuable insights into optimizing the functionality of the EMR system.
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.

Pharmaceutical Sales Representative

Ventiv Pharma
08.2000 - 09.2005
  • Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Optimized sales strategies by continuously evaluating their effectiveness and making necessary adjustments.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Established productive partnerships with key opinion leaders within the medical community, further expanding brand awareness.
  • Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.

Customer Service Sales Representative

Westvaco Corporation
06.1992 - 07.2000
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Bachelor of Science - Biology

Vriginia Commonwealth University
Richmond
06-1988

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll Processing
  • Account Reconciliation
  • Relationship Building
  • Employee Supervision
  • Human Resources

Timeline

Office Manager

BELFOR Property Restoration
04.2021 - Current

Project Manager

Sanair Technologies Laboratory
03.2013 - 04.2020

Electronic Medical Record Specialist

Pediatric Center
11.2005 - 01.2012

Pharmaceutical Sales Representative

Ventiv Pharma
08.2000 - 09.2005

Customer Service Sales Representative

Westvaco Corporation
06.1992 - 07.2000

Bachelor of Science - Biology

Vriginia Commonwealth University

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Kelli Patterson