Kelli Perez
San Mateo,Ca
Summary
Dedicated pharmacy technician with extensive experience in both retail and hospital environments. Proficient in medication dispensing, inventory management, and ensuring regulatory compliance. Key achievements include reducing prescription errors and enhancing operational efficiency through streamlined workflows and effective team collaboration. Committed to advancing patient care and service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
WALMART
Stamford, Texas
08.2024 - Current
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained proper storage and security conditions for drugs.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared and processed medical insurance claim forms and records.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Established and updated patient profiles, medications and insurance details.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Compiled customer demographic, allergy and medical history background.
- Verified accuracy of patient information on prescription orders.
- Established or maintained medications and other patient profiles.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained records of controlled substances dispensed according to state regulations.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Certified Pharmacy Technician
Winkler County Memorial Hospital
Kermit, Tx
03.2022 - 06.2024
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Entered prescription information into computer databases.
- Established or maintained medications and other patient profiles.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared prescription transfers to other pharmacies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Prepared and processed medical insurance claim forms and records.
- Verified accuracy of medication labels before they were dispensed to customers.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Provided education materials about medications to patients upon request.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Organized work areas so that everything was easily accessible when needed.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Restocked shelves with new supplies of medications as needed.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Certified Pharmacy Technician
Sams Club Pharmacy
Shenandoah, Tx
07.2012 - 12.2021
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained proper storage and security conditions for drugs.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared and processed medical insurance claim forms and records.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Established and updated patient profiles, medications and insurance details.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Compiled customer demographic, allergy and medical history background.
- Verified accuracy of patient information on prescription orders.
- Established or maintained medications and other patient profiles.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained records of controlled substances dispensed according to state regulations.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Sr. Certified Pharmacy Technician
Walgreens
Conroe, Texas
08.2008 - 07.2012
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained proper storage and security conditions for drugs.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared and processed medical insurance claim forms and records.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Established and updated patient profiles, medications and insurance details.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Compiled customer demographic, allergy and medical history background.
- Verified accuracy of patient information on prescription orders.
- Established or maintained medications and other patient profiles.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained records of controlled substances dispensed according to state regulations.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Education
High School -
Seagraves High School
Seagraves, Texas01.2004
Skills
- Pharmacy Technician
- Senior Technician
- PTCB Certification
- Texas State Certification
- Customer service
- Data entry
- Insurance verification
- Pharmacy compliance
- Prescription processing
- Communication skills
- Organizational skills
- Problem solving
- Quality control
- Record keeping
- HIPAA regulations
- Equipment operation
- Pharmacy law compliance
- Pharmacy and customer records management
- Attention to detail
- Proper labeling procedures
- Insurance confirmation
- Proper labeling
- Workflow optimization
- Drug inventory control
- FDA and HIPAA compliance
- Empathy and patience
- Pharmaceutical calculations
- Verbal and written communication
- Refill requests
- Team collaboration
- Patient paperwork
- Point of sale systems proficiency
- Answering customer questions
- Receiving incoming supplies
References
- Angela Nguyen, Pharmacist, 830-554-0115, Angela.nguyen@pharmerica.com
- Lucy Lara, LVN/CphT, 432-385-9095
- Kimberly Reeves, CphT, 832-381-7418, kimberlyreeves15@yahoo.com
- Paras Nayyar, 603-393-4580
Certification
- PTCB Initial Certification Date 2008-Present
License Number- 3002776
- Texas State Board Of Pharmacy 2008- Present
License Number-152692
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Certified Pharmacy Technician
WALMART
08.2024 - Current
Certified Pharmacy Technician
Winkler County Memorial Hospital
03.2022 - 06.2024
Certified Pharmacy Technician
Sams Club Pharmacy
07.2012 - 12.2021
Sr. Certified Pharmacy Technician
Walgreens
08.2008 - 07.2012
High School -
Seagraves High School
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