Kelli Person
Cleveland,Ohio
Summary
Dynamic customer service professional with a proven track record at RUI, excelling in cross-selling and upselling. Demonstrated empathy and patience while resolving customer inquiries, enhancing satisfaction ratings. Skilled in data entry and performance tracking, fostering strong relationships that drive repeat business and loyalty.
Overview
16
16
years of professional experience
Work History
CSR, Sales
RUI
09.2023 - 09.2024
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Developed knowledge of product features to provide accurate information to customers.
- Collaborated with team members to maintain a satisfactory interaction with customers.
- Resolved customer complaints promptly, fostering positive relationships.
- Engaged in training sessions to improve sales techniques and service delivery.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Office Administrative Assistant
Parent's Speak
02.2009 - 09.2022
- Coordinated office communications to enhance information flow among staff.
- Managed scheduling and calendar appointments, ensuring efficient time management for team members.
- Processed incoming correspondence, prioritizing urgent matters for prompt attention.
- Assisted in maintaining organized filing systems, improving document retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Home Care Provider
Absolute Home Care
04.2009 - 03.2017
- Provided compassionate personal care and support to clients in daily activities.
- Assisted clients with medication management and adherence to health plans.
- Coordinated schedules for medical appointments and therapy sessions for clients.
- Monitored client conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual client needs and preferences.
- Trained and mentored new caregivers on best practices in home care services.
- Fostered strong relationships with clients and families, enhancing trust and communication.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Master of Arts - Social Work
Cleveland State University
Cleveland, OH05-2013
Bachelor's of Social Work
Cleveland State University
Cleveland, OH05-2009
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Strong negotiation skills
Timeline
CSR, Sales
RUI
09.2023 - 09.2024
Home Care Provider
Absolute Home Care
04.2009 - 03.2017
Office Administrative Assistant
Parent's Speak
02.2009 - 09.2022
Master of Arts - Social Work
Cleveland State University
Bachelor's of Social Work
Cleveland State University
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