Kelli Porter
Laurens,SC
Summary
Resourceful Order Picker familiar with quality control and organizing packages. Team player capable of mentoring new warehouse employees. Determined Order Filler with knowledge of warehouse safety procedures. Well-versed in restocking and orderfilling. Looking to join busy organization in Orderfilling/Picking role. Pharmacy Accurate Pharmacy Clerk with a 6-year history in Walmart pharmacy settings. Recognized for dispersing and packaging medications quickly and accurately. Committed to ensuring exceptional customer service and retention. Attentive Pharmacy Clerk with 6 years of experience in supporting daily operations in busy pharmacy. Competent in medication distribution, inventory management and recordkeeping, medication regulations adherence and assisting pharmacy customers. Safety-minded in reporting any unsafe problems found when arranging, distributing or disposing of medications. Friendly Pharmacy Clerk/Cashier professional seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Talented in ringing up customers, answering questions about merchandise and services and handling customer calls to provide outstanding service. Organized in maintaining records, managing inventory and sending refill requests. Deadline-oriented travel consultant with expertise serving special needs clients. Well-trained with outstanding interpersonal skills. Looking to bring this amazing skill set to help a travel agency become even more client-focused. Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients seeking vacation of lifetime. Independent and well-established travel agent offering more than one year in the industry. A reliable individual with a base of wealthy, loyal clientele. Looking for a position within a travel agency that strives for excellence in delivering the best client experiences. Focused and energetic travel agent successful at troubleshooting and handling customer support issues in a timely manner. Multilingual and well-traveled with active listening and communication skills. Seeking a travel consultant position at a dynamic, fast-paced agency. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
28
28
years of professional experience
Work History
Customer Service Specialist
United Community Bank
Laurens, SC
09.2022 - 10.2022
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Rx Sales Associate
Walmart
Simpsonville, SC
02.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
Order Filler/Picker
Walmart Distrubution Center
Laurens, SC
09.2007 - 02.2021
- Unloaded merchandise, which included clothes and Shoes from delivery trucks quickly and efficiently
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Packaged items with appropriate materials to prevent damage during shipping
- Fulfilled orders quickly to accomplish challenging daily objectives
- Labeled boxes and placed in outbound collection areas
- Weighed and measured products and materials to check compliance with specifications and regulations
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
- Selected products and items from shelves and pallets for customer orders
- Assisted Pickers with Picking and packing during peak periods to meet quotas
- Packed fragile items with bubble wrap to prevent breakage during shipping
- Reported Orders and issues to manager for immediate remediation
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using scanners
- Operated ANT tracking system to view open orders and review directions to storage locations.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Independent Travel Agent
Inteletravel.Com
Laurens, SC
06.2018 - 07.2019
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Communicated security issues and protocols to clients traveling to unstable countries or locations
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
- Consistently provided exceptional service and attention to customers and stakeholders.
Pharmacy Technician/Pharmacy Clerk
Walmart Laurens
, SC
09.2007 - 06.2013
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Counseled patients on appropriate use of over-the-counter and prescription medications
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Created new customer profiles and updated information in pharmacy computer systems
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Established and updated patient profiles, including lists of medications and insurance details
- Verified and filled over 300 prescriptions per day in busy walmart pharmacy setting
- Dispensed approximately 300 prescriptions daily
- Communicated with insurance companies for billing purposes
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Answered telephone calls in average time and assisted customers by directing calls to appropriate personnel
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Answered and screened phone calls for staff pharmacist in friendly, efficient manner
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Directed operations to increase efficiency and minimize patient wait times.
Front End Cashier
Walmart
Laurens, SC
09.2007 - 06.2013
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Education
Some College (No Degree) - Medical Assisting
Piedmont Technical College
Greenwood, SCHigh School Diploma -
Laurens District 55 High
Laurens, SC05.1996
Skills
- Shipping oversight
- RF scanning devices
- Workload priorities
- Merchandise restock
- Boxing and labeling
- Quality control
- Manufacturing and warehouse procedures
- Pharmacy
- Stocking shelves
- Ordering and stocking medications
- Verifying orders
- Labeling prescriptions
- Resolving customer issues
- Insurance billing
- Customer service skills
- Cash handling
- Counting and pouring expertise
- Drug formulation and compounding
- Excellent telephone etiquette
- Pyxis system
- Efficient and accurate
- HIPAA trained
- SupplyLogix
- Travel Agent Expirence
- Company branding
- Leisure travel
- Special needs travelers
- Relationship management
- Social media
- Client networking
- Administrative tasks
- Travel arrangements
- MS Office
- Credit card payments
- Regulations and compliance
- Knowledge of TSA policies
- Cash handling expertise
- Public interaction
- Relationship-building
- Marketing and advertising
- Exceptional customer service
- Social media networking
- Travel agency experience
- Sales
- PHONE SKILLS/OFFICE SKILLS
- MARKET SKILLS
- MS Office expert
- Sales experience
- Welcoming customers
- Client service
- Proficient in Microsoft Words,Powerpoint,Excel,Office
- Detail-oriented
- Proficient in MS Office
- Cash handling accuracy
- Adaptive team player
- Cheerful and energetic
- Organized
- Office equipment proficiency
- MS Office proficient
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Cash Register Operations
- Microsoft PowerPoint
- Ability to Work Independently
- Communications Strategies
- Agent Assistance
- Team-Oriented and Cooperative
- Cash Counting
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Active Listening
- Cash Register Operation
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Service and Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
United Community Bank
09.2022 - 10.2022
Rx Sales Associate
Walmart
02.2021 - 09.2022
Independent Travel Agent
Inteletravel.Com
06.2018 - 07.2019
Front End Cashier
Walmart
09.2007 - 06.2013
Order Filler/Picker
Walmart Distrubution Center
09.2007 - 02.2021
Pharmacy Technician/Pharmacy Clerk
Walmart Laurens
09.2007 - 06.2013
Some College (No Degree) - Medical Assisting
Piedmont Technical College
High School Diploma -
Laurens District 55 High