Kelli Potts

In my leadership role, I facilitate interdisciplinary team (IDT) collaboration to ensure resident-centered care planning, regulatory compliance, and positive clinical outcomes. I lead IDT meetings, monitor care plan implementation, and work closely with department heads to ensure timely, accurate documentation that aligns with both resident needs and compliance standards. I contribute to Quality Assurance and Performance Improvement (QAPI) initiatives by tracking clinical outcomes, preparing reports, and supporting ongoing survey readiness, including documentation review and corrective action planning.

As a dedicated advocate for residents and families, I serve as a liaison to ensure open communication, address concerns promptly, and incorporate their input into care decisions. I foster cross-departmental collaboration and partner with the Director of Nursing to align clinical priorities with facility-wide goals. I support the Administrator in policy development and operational planning, offer guidance on clinical and regulatory matters, and represent the facility during inspections and surveys. In the Administrator’s absence, I take call and serve as the primary point of contact for urgent operational issues.

At Deaconess Clinic Urgent Care, I managed day-to-day operations by maintaining appropriate staffing levels and coordinating cross-coverage to ensure uninterrupted patient care. I supervised staff performance, conducted timely evaluations with input from physicians and leadership, and led regular training to ensure compliance with clinic policies and certifications. I played an active role in quality improvement initiatives and worked to streamline workflows while fostering a professional and collaborative environment. I developed and managed budgets, analyzed variances, and implemented corrective actions. Additionally, I handled billing and collections to maintain financial accuracy, oversaw inventory to prevent shortages or overstocking, and submitted capital equipment requests backed by operational need.

In this role, I scheduled daily home visits for field staff and coordinated patient care to ensure timely and effective service delivery. I managed patient schedules, assigned visits to meet care plan requirements, and prioritized efficiency through geographic routing to reduce travel time and improve staff satisfaction. I gathered admission and intake information, communicated with physicians regarding orders and patient progress, and maintained tools like the on-call notebook and hospitalization logs to support team communication. I was also responsible for managing payroll, ensuring accurate and timely compensation for staff.

In this leadership role, I leveraged my expertise in healthcare operations, regulatory compliance, and process optimization to drive high-quality patient care. I mentored and coached staff at all levels to foster a culture of continuous improvement and accountability. I led State and Federal survey readiness efforts in partnership with executive leadership and ensured alignment with evolving compliance standards. By clearly communicating organizational goals and progress, I helped build transparency and engagement across the team. I played a strategic role in policy development and review alongside the Board of Directors, and led initiatives to streamline operations, enhance efficiency, and optimize resource utilization. I provided technical leadership in leveraging health IT tools, supported staff with technology adoption, and maintained fiscal oversight of operational assets and supplies. As a key collaborator with clinical and administrative leaders, I served as a subject matter expert on evidence-based practices and documentation standards in accordance with Medicare and State regulations. In March of 2023, Specialty Home Health Care was acquired by Enhabit Home Health Care and my role transitioned to “Office Coordinator”.

In my leadership role, I applied in-depth knowledge of healthcare regulations and clinical processes to ensure our agency consistently delivered high-quality patient care. I reviewed and monitored clinical documentation to ensure compliance with State and Federal home health regulations, serving as a subject matter expert on evidence-based practices and Medicare Conditions of Participation. I led quarterly QA/QAPI meetings to analyze agency data, identify trends, and implement process improvements. I mentored staff to promote a culture of continuous learning and operational excellence, and trained new clinicians on documentation systems and compliance protocols. I also oversaw the maintenance of clinical records in collaboration with the Medical Records Specialist, and worked closely with key leadership—including the QAPI RN, Director of Clinical Services, Reimbursement Specialist, and Administrator—to align clinical quality with strategic goals. I played a critical role in leading State and Federal surveys, ensuring our readiness and compliance across all areas of care delivery.

I applied my healthcare, regulatory, and process expertise to uphold the highest standards of patient care within the home health setting. I regularly reviewed and monitored clinical documentation to ensure it met or exceeded State and Federal requirements, serving as a resource for evidence-based practice and outcomes documentation aligned with Medicare Conditions of Participation. I mentored and coached staff to drive continuous improvement and led quarterly QA/QAPI meetings to analyze performance data and implement process enhancements. With certifications as an OASIS Specialist – Clinical and a Home Care Coding Specialist – Diagnosis, I brought advanced clinical and coding knowledge to guide compliance and documentation accuracy across the organization.

In this role, I conducted initial assessments for potential new residents to ensure appropriate placement and care planning prior to admission. I completed MDS assessments in accordance with Medicare guidelines, focusing on cognitive and behavioral health. I developed and maintained individualized care plans tailored to each resident’s unique needs and participated in interdisciplinary meetings to support their social and emotional well-being. When concerns or issues arose, I took a resident-centered approach to problem-solving, working closely with residents, families, and staff to find the best possible solutions.

As the facility leader, I managed day-to-day operations while aligning organizational efforts with our long-term goals and mission. I provided strategic direction and coordination across clinical, managerial, and support teams to ensure cohesive, high-performing operations. I maintained full regulatory compliance at the local, state, and federal levels, and collaborated closely with the Board of Directors to review operations and budgets. Every decision I made prioritized resident well-being, ensuring that changes and improvements served both our organizational objectives and the best interests of those in our care.