Summary
Overview
Work History
Education
Skills
Highest Grade
Highest Grade Dates
Leadership And Service Roles
References
Availability
Languages
Veterans Preference
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Timeline
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Kelli Quattlebaum

Elgin,South Carolina

Summary

Dynamic professional with extensive experience in customer service and human resources, notably at Bath & Body Works. Proven ability to enhance operational efficiency and drive sales through exceptional communication and multitasking skills. Adept in inventory management and team leadership, consistently delivering high-quality service and fostering positive customer relations.

Overview

19
19
years of professional experience

Work History

Owner

Hoochie Burger LLC
Columbia, South Carolina
02.2023 - Current
  • Operated food truck during events and festivals, ensuring high-quality service.
  • Managed inventory levels and ordered supplies to maintain operational efficiency.
  • Prepared and cooked menu items according to established recipes and standards.
  • Ensured compliance with health and safety regulations during food preparation.
  • Assisted in marketing efforts through social media to attract new customers.
  • Engaged with customers, providing recommendations and fostering a welcoming environment.
  • Organized and maintained food truck inventory.
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Prepared meals according to customer orders using fresh ingredients.
  • Processed payments accurately and efficiently using cash registers or POS systems.
  • Kept accurate records of sales data, expenses, profits.
  • Developed marketing strategies for promotion of the food truck services.

Key Holder

Bath & Body Works
Columbia, US
03.2024 - 10.2024
  • Served as shift lead, responsible for opening and closing procedures, cash handling, and deposit preparation.
  • Provided exceptional customer service while driving sales and managing floor operations.
  • Trained and coached new associates on product knowledge, sales techniques, and store policies.
  • Resolved customer issues and managed escalated concerns with professionalism and efficiency.
  • Ensured compliance with brand merchandising standards and inventory accuracy.

Associate Consultant

Progressive Auto Insurance
remote , US
06.2020 - 02.2021
  • Inbound Call Center
  • Assist current customers with account maintenance
  • Process payments
  • Process policy cancellations
  • Assist customers with required coverage based off their state of residence.
  • Collaborated with cross-functional teams to enhance customer service processes.
  • Analyzed policy data to identify trends and improve client satisfaction.

Rural Carrier Associate/Clerk

United States Postal Service
Columbia, US
05.2017 - 11.2019
  • Affix stamps to packages.
  • Inform customer about postage rates.
  • Open/close post office.
  • Distribute mail daily to post office boxes.
  • Sort outgoing mail.
  • Record and balance cash drawer.
  • Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
  • Maintain financial or account records.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Execute sales or other financial transactions.

Administrative Assistant/ Administrative Assistant (ID’s & Records)

South Carolina Department of Motor Vehicles
Blythewood, US
04.2016 - 11.2017
  • Provides administrative support to the Chief of Facilities Management
  • Maintain files, type correspondence, maintain records with various programs, SCIES, Facility Dude, E-Safety Online and Utility Trac.
  • Serves as the Facilities Management work order program monitor.
  • Provides weekly reports to the Facilities Maintenance Manager on open/closed work orders.
  • Input data monthly for utility cost per facility.
  • Provide administrative support by creating shopping carts in SCIES for various sections of Facilities Management to also include Capital Projects, Facilities Maintenance and any administrative support.
  • Primary Master Key and Safe combination program monitor.
  • Scheduler and organizer for the departments OSHA Safety using computer-based training programs.
  • Monitors issues with Grounds Maintenance Contracts i.e., maintaining correspondences, updating list of vendors and locations. Resolve issues with vendors that improve quality of service.
  • Files all human resources and payroll related documents in designated file cabinets according to SOP's.
  • Pulls files as needed for staff members.
  • Ensures files are secured at the end of the day.
  • Keeps file cabinets updated and files rotated in and out as required by law.
  • Opens, sorts and delivers mail to Human Resources.
  • Makes badges and issues parking placards to employees.
  • Enters badge and fob information into System Galaxy.
  • Uses computer to maintain tracking system to track badges, fobs and parking placards made and issued.
  • Responsible for sending, recording, filing and follow up of all PD’s (position description) for new hires, reassignments, promotions, demotions and updates.
  • Responsible for logging and filing EPMS’s (employee performance management system), Planning Stages and Non-Disclosure/Due Diligence forms.
  • Responsible for filing all information into personnel files for Payroll Department.
  • Responsible for updating organizational charts after each payroll/new hire cycle and as needed when terminations occur.
  • Serves as liaison between the Office of Human Resources and the Warehouse.
  • Manages the federal and state poster requirements for the field offices.
  • Survey the offices to insure they have the correct posters, if not send them the folders needed.
  • Provide customer service to external customers.
  • Answer complex and detailed inquiries concerning DMV laws and policies.
  • Work multiline phone system.
  • Answer a minimum of 100 calls per day.
  • Address customer service inquiries in a timely and accurate fashion.
  • Provided ideas to improve new hire training which was put into action within three months.
  • Achievements: Achievement Award

Customer Service Representative

Wells Fargo
Columbia, US
02.2015 - 10.2015
  • Learned about products, services, policies, procedures, operating systems and applied knowledge to all banker inquiries.
  • Provide centralized customer service to store locations by accurately responding to basic questions from store bankers, and other internal Wells Fargo team members.
  • Respond to inquiries and conduct basic research about bank products, services, operational policies/procedures and transactions.
  • Provide first call resolution to bankers.
  • Resolve routine problems and complete call tracking and supporting documentation.
  • May escalate complex questions to more senior staff.
  • Handle each customer with in a friendly and courteous manner.
  • Demonstrate strong listening, written and verbal communication skills.

Back Office Support

Best Buy
Columbia, US
08.2014 - 01.2015
  • Direct accurate reconciliation of all daily cash management processes.
  • Administrative office functions including opening the store.
  • Conduct new hire orientation to include, hiring and onboarding all new employees.
  • Ordering supplies.
  • Scheduling and maintaining employee files.
  • Play a lead role in administering back office procedures.
  • Assist store leadership in daily responsibilities.
  • Researching customer escalations.

Human Resources Specialist

US Army
Fort Jackson, US
05.2006 - 05.2012
  • Assist on all human resource support matters.
  • Prepared, maintained and followed up on correspondence covering subject of an administrative nature, both internal and external.
  • Review all military personnel records to assure completeness and identify inconsistence.
  • Responsible for the readiness, health and welfare of all soldiers.
  • Maintain emergency notification data.
  • Process personnel actions for arriving and departing military personnel.
  • Update and maintain data in the Electronic Military Personnel Office (eMILPO).
  • Operate personnel computer to prepare a variety of correspondence into final form.

Education

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
11-2024

High School Diploma - Required studies

Spring Valley High School
Columbia, SC, US

Skills

  • Human resources management
  • Detail orientation
  • Task organization
  • Computer proficiency
  • Multitasking ability
  • Active listening and interpretation
  • HIPAA compliance
  • Public speaking
  • New hire training
  • Medical office support
  • Front desk operations
  • Typing speed 60 wpm
  • Customer service excellence
  • Administrative assistance
  • Route driving expertise
  • Counseling and consulting
  • Record maintenance
  • Time management skills
  • Back office support and cash handling
  • Microsoft Office proficiency
  • Call center operations
  • Food safety knowledge
  • Social media strategy
  • Team leadership skills
  • Cash handling expertise
  • Crisis management strategies
  • Sales oversight capabilities
  • Customer relations management
  • Hiring and staffing processes
  • Food safety
  • Customer service
  • Inventory management

Highest Grade

GS-04

Highest Grade Dates

05/01/06, 05/01/12

Leadership And Service Roles

  • Boys & Girls Club of America, Program Specialist, 04/01/08, 05/01/09, Volunteer after school tutor and counselor to student’s pre k- fifth grade., Assisted with middle school afterschool counseling and tutoring, Planned daily after school activity and learning programs for all grades.
  • US Patriot, Sales Associate, 01/01/16, 05/01/16, Promoted to key holder after being assigned to job for three weeks., Began cross training in all departments throughout the store.
  • Walgreens, Pharmacy Technician, 01/01/10, 11/01/14, Cross trained as a Pharmacy Technician after being promoted to key holder.

References

  • Shayla Alston, HVAC Technician, (210) 780-2506, Professional
  • Veronica Johnson, South Carolina Department of Motor Vehicles, Benefits Counselor I, (803) 896-9963, Veronica.Johnson@scdmv.net, Professional
  • Dontrice Manigo, South Carolina Department of Motor Vehicles, Human Resource Manager I, (803) 896-9702, Dontrice.Manigo@scdmv.net, Professional

Availability

Permanent, Part Time/Full Time, US-SC-Columbia

Languages

Advanced, Advanced, Advanced

Veterans Preference

Yes

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Citizenship: United States of America

Timeline

Key Holder

Bath & Body Works
03.2024 - 10.2024

Owner

Hoochie Burger LLC
02.2023 - Current

Associate Consultant

Progressive Auto Insurance
06.2020 - 02.2021

Rural Carrier Associate/Clerk

United States Postal Service
05.2017 - 11.2019

Administrative Assistant/ Administrative Assistant (ID’s & Records)

South Carolina Department of Motor Vehicles
04.2016 - 11.2017

Customer Service Representative

Wells Fargo
02.2015 - 10.2015

Back Office Support

Best Buy
08.2014 - 01.2015

Human Resources Specialist

US Army
05.2006 - 05.2012

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

High School Diploma - Required studies

Spring Valley High School

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