Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Quick

Middletown,OH

Summary

Dynamic professional with a proven track record at Dollar General, excelling in retail operations and customer relations. Recognized for enhancing store performance through effective inventory control and service excellence. Adept at empowering teams and fostering client engagement, ensuring exceptional shopping experiences and driving sales growth.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Dollar General
10.2018 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Billing Manager/Income Tax Preparer

Taylor Snow Removal & Tax Services
02.2005 - 03.2019
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Title Searcher/Loan Coordinator

Combs Schaefer&Atkins Law Firm
03.2004 - 08.2008
  • Collaborated with team members to ensure timely completion of all title searches for increased client satisfaction.
  • Assisted clients in understanding the importance of accurate title information through clear communication and guidance.
  • Expedited urgent requests through effective communication with team members, ensuring timely delivery of accurate information in high-pressure situations.
  • Implemented new procedures that reduced turnaround time for completing searches without sacrificing quality or accuracy.
  • Established a strong network of industry contacts, facilitating access to additional resources and information when needed.
  • Contributed to company growth by cultivating strong relationships with clients, leading to repeat business and referrals.

Education

High School Diploma -

Lakota High School
West Chester, Ohio
06-1984

Skills

  • Effective Troubleshooting
  • Service Excellence
  • Customer experience
  • Client Engagement Strategies
  • Inventory control
  • Retail operations
  • Customer relations
  • Store organization
  • Time management

Timeline

Assistant Store Manager

Dollar General
10.2018 - Current

Billing Manager/Income Tax Preparer

Taylor Snow Removal & Tax Services
02.2005 - 03.2019

Title Searcher/Loan Coordinator

Combs Schaefer&Atkins Law Firm
03.2004 - 08.2008

High School Diploma -

Lakota High School

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Kelli Quick