Kelli Renken
New Braunfels,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Tenacious Referral Specialist with 5 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.
Overview
5
5
years of professional experience
Work History
Referral Specialist
Hill Country Dermatology
05.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Partnered with other departments to provide top-notch service to clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Verified insurance benefits and eligibility for appointments & procedures before referring clients.
Chiropractic Assistant
Higher Living Chiropractor
08.2022 - 05.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant
Baptist Health Hospital
09.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Surgical Coordinator
South Texas Spinal Clinic
10.2019 - 12.2020
- Coordinated with facilities to set up surgeries for 2 Spinal Surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
Front Desk Receptionist
Katy Advanced OBGYN
05.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Some College (No Degree) - Real Estate
Champion School of Real Estate
RemoteHigh School Diploma -
Cypress Woods High School
Cypress, TX06.2014
Skills
- Office Administration
- Patient Data Management Systems
- Insurance Verification
- CPT Coding
- Data Integrity
- Referral Verification
- MS Office Expertise
- Clinic Administration
- Multi-Line Phone Proficiency
- Specialist Referrals
- Medical Terminology
- Administrative Duties
Timeline
Referral Specialist
Hill Country Dermatology
05.2023 - Current
Chiropractic Assistant
Higher Living Chiropractor
08.2022 - 05.2023
Medical Assistant
Baptist Health Hospital
09.2021 - 07.2022
Surgical Coordinator
South Texas Spinal Clinic
10.2019 - 12.2020
Front Desk Receptionist
Katy Advanced OBGYN
05.2018 - 08.2019
Some College (No Degree) - Real Estate
Champion School of Real Estate
High School Diploma -
Cypress Woods High School
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