Kelli Ringressy
Ivanhoe,TX
Summary
Accomplished Pharmacy Technician Supervisor adept in staff management and development and pharmacy operations management. Excelled in inventory management and pharmacy automation. Skilled in fostering multidisciplinary team collaboration and interpersonal communication, significantly improving pharmacy service quality and customer satisfaction. Driven Pharmacy Technician with 21 years of experience. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician Supervisor
VA North Texas Health Care System
10.2016 - Current
- Implemented innovative technology solutions within the pharmacy setting, optimizing efficiency in prescription processing and order fulfillment.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
- Maintained a safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, competencies, and general oversight.
- Worked with procurement on pharmacy inventory, recalled medications and returns.
- Worked with staff in the vault on weekly inventory and helped staff when needed.
- Trained new pharmacy staff on GEMS and hazardous medication disposal.
Lead Omnicell Technician
VA North Texas Health Care System
08.2010 - 10.2016
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained records of maintenance activities, ensuring compliance with industry standards.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Accurately pulled medications from pharmacy for Automation stock replenishment.
- Worked with Vault staff on filling and delivering control substance medications. Kept accurate records of all transactions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Trained nursing staff and new pharmacy staff on Omnicell.
Certified Pharmacy Technician
VA North Texas Health Care System
09.2005 - 07.2010
- Communicated instructions to patients or caregivers.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with procurement staff on maintaining and ordering medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled and inventoried medication to keep accurate records.
Certified Pharmacy Technician
Bonham Family Drug
10.2003 - 09.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
Sam Rayburn ISD
Ivanhoe, Texas05.1999
Skills
- Staff Management and Development
- Project coordination and oversight
- Multidisciplinary team collaboration
- Pharmacy operations management
- Drug utilization review
- Training, development and mentoring
- Hiring and recruitment
- Relationship building and retention
- New Hire Onboarding
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Analytical skills
- Interpersonal Communication
- Computer proficiency
- Administrative support
- Strategic Planning
Accomplishments
- Supervisor of the quarter. Quarter one 2022
- ICARE award for Commitment, 2016 and 2017
- 2018-Publication: Impact of Decentralized Automated Dispensing Robotics Machine on Patient Medication Compliance in an Institutional Ward at the Sam Rayburn Memorial Veterans Center. Journal of health informatics.
Timeline
Pharmacy Technician Supervisor
VA North Texas Health Care System
10.2016 - Current
Lead Omnicell Technician
VA North Texas Health Care System
08.2010 - 10.2016
Certified Pharmacy Technician
VA North Texas Health Care System
09.2005 - 07.2010
Certified Pharmacy Technician
Bonham Family Drug
10.2003 - 09.2005
High School Diploma -
Sam Rayburn ISD
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