Kelli Ritter
Murray,IA
Summary
Dynamic healthcare professional with extensive experience at Greater Regional Health, excelling in insurance verification and referral processing. Proven ability to enhance patient care through effective communication and quality assurance measures. Recognized for fostering teamwork and improving operational efficiency, ensuring compliance with regulatory standards while delivering compassionate care.
Overview
16
16
years of professional experience
Work History
Referral Specialist
Greater Regional Health
09.2019 - Current
- Supervised daily operations of referral processing, ensuring compliance with organizational policies and procedures.
- Trained new staff on referral protocols, enhancing team efficiency and service quality.
- Facilitated effective communication between departments to streamline referral workflows and improve patient experiences.
- Monitored and evaluated team performance, providing feedback to enhance productivity and accuracy.
- Coordinated with healthcare providers to gather necessary referral documentation, expediting patient care.
- Implemented quality assurance measures to improve referral accuracy and reduce processing errors.
- Provided ongoing support to staff in resolving complex referral issues, fostering a collaborative environment.
- Streamlined communication channels with external providers, enhancing referral turnaround times.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Promoted adherence to regulatory standards in referral processing, safeguarding patient information and care quality.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
LPN, Clinic Nurse
Unity Point Health Peychiatry
11.2012 - 07.2019
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Comforted and counseled patients and families throughout care process.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
LPN Office Nurse
Southern Uowa General Medicine
09.2009 - 07.2012
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
Education
LPN -
Southwestern Community College
Creston, IA07.2009
Skills
- Insurance verification
- Data entry proficiency
- Medical terminology
- Pre-authorizations
Timeline
Referral Specialist
Greater Regional Health
09.2019 - Current
LPN, Clinic Nurse
Unity Point Health Peychiatry
11.2012 - 07.2019
LPN Office Nurse
Southern Uowa General Medicine
09.2009 - 07.2012
LPN -
Southwestern Community College