KELLI ROARK
OPERATIONS MANAGER
STANLEY,ND
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative
Cornerstone Bank
05.2024 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Daycare Teacher
First Trinity's Early Learning Center
02.2020 - Current
Member Service Representative
Concentrix - Remote
05.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Pharmacy Technician
Walgreens
10.2019 - 02.2020
- In the short period of time that I have worked in Pharmacy, I have come to realize that finance is my true calling.
Member Service Representative
SUNBELT FEDERAL CREDIT UNION
07.2015 - 06.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Recruit staff members and oversee training programs.
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
- Prepare operational or risk reports for management analysis.
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
Assistant Store Manager
DOLLAR GENERAL
06.2014 - 07.2015
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan budgets and authorize payments and merchandise returns.
- Enforce safety, health, and security rules.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Office Manager
PILINGS PLUS LLC
02.2009 - 06.2014
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Hire and terminate clerical and administrative personnel.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- High school or equivalent Problem Solving (6 years) Training inventory Scheduling Operations.
Skills
- Problem-solving
- Training and mentoring
- Adherence to high customer service standards
- Complaint resolution
- Exceptional interpersonal communication
- Team building and leadership
- Effective workflow management
- Exceptional telephone etiquette
- Deadline oriented
- Conflict management
- Staff management
- Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementQuote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Languages
English
Native or Bilingual
Timeline
Senior Customer Service Representative
Cornerstone Bank
05.2024 - Current
Member Service Representative
Concentrix - Remote
05.2020 - 12.2022
Daycare Teacher
First Trinity's Early Learning Center
02.2020 - Current
Pharmacy Technician
Walgreens
10.2019 - 02.2020
Member Service Representative
SUNBELT FEDERAL CREDIT UNION
07.2015 - 06.2019
Assistant Store Manager
DOLLAR GENERAL
06.2014 - 07.2015
Office Manager
PILINGS PLUS LLC
02.2009 - 06.2014
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